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The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.
Job Responsibility:
Overall store management
supervision
and policy implementation
Sales and inventory management
Employee staffing
training
and development
Financial management
Customer service leadership
Lead others and work effectively with store crews
Supervise
assign and direct activities of the store’s crew
Effectively communicate information to store crew and supervisors in an open and timely manner
Support Store Manager with actions plans for operational and service improvement
Assist customers with their questions
problems and complaints
Promote CVS customer service culture (greet
offer help
and thank)
Requirements:
High School diploma or equivalent preferred but not required
Deductive reasoning ability
advanced analytical skills and computer skills
Advanced communication skills
leadership
supervision
and influencing skill
Ability to work a full-time flexible schedule
including some early morning
overnight and weekend shifts
to work overtime as needed
and to respond to urgent issues at the store when they arise