Operations Manager

• Resolve real-time issues involving appointments, customers, vans, or staff
• Serve as first point of escalation for customer service and same-day operational decisions
• Support dispatch operations, routing quality, and schedule flow
• Provide backup dispatch coverage as needed
• Restock vans and manage supply inventory
• Manage semi-weekly van cleaning, reset, and readiness
• Schedule and track preventative maintenance and repairs
• Troubleshoot van issues and respond in the field when needed
• Build trust with groomers and support day-to-day team needs
• Reinforce company standards, SOPs, and communication expectations
• Assist with hiring logistics, onboarding, and future staffing growth
• Support implementation of pricing updates or operational changes
• Help drive Google review growth initiatives
• Coordinate local marketing efforts and partnerships
• Improve workflows, systems, and administrative processes
• Support performance goals tied to revenue, client satisfaction, van utilization, and employee retention
• Identify operational bottlenecks and recommend improvements

• 5+ years of operations, office management, dispatch, service management, hospitality, or similar experience
• Strong organizational and project management skills
• Excellent communication and customer service skills
• Comfortable handling multiple priorities in a fast-moving environment
• Strong attention to detail and accountability
• Ability to work independently with sound judgment
• Comfortable learning and using scheduling / dispatch software systems
• Valid driver's license and clean driving record

Pet industry experience

• Competitive salary
• Flexible schedule
• Free uniforms
• Training & development
• Personal vehicle mileage reimbursed
• More benefits to come as we grow
• Work from home options