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Operations Manager

United States, Southampton Employment contract 57000.00 - 92000.00 USD / Year · Job Posted July 13, 2026
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Job Description

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to 'protect people, enhance lives, and preserve the planet.' The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention.

Job Responsibility

  • Oversee ongoing technician training, coaching, development, and regular cadence of accountability
  • Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
  • Review and evaluate ongoing technician performance (via ride-a-longs and audits)
  • Respond diligently and compassionately to customer concerns
  • Ensure overall service quality to maximize customer retention
  • Fill in periodically on customer appointments to help close any temporary staffing gaps
  • Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
  • Ensure safety standards are met or exceeded and that all operations are in regulatory compliance
  • Monitor and maintain inventory levels of pest / termite control and home services products

Requirements

  • High school diploma (or GED)
  • Maintain licenses/certificates as required by federal, state, and/or local regulations
  • Maintain valid driver's license
  • Adept at problem solving and identifying practical solutions
  • Ability to effectively lead and motivate others
  • Good aptitude for basic/intermediate math
  • Strong communication skills (verbal, written, presenting)
  • Ability to build rapport easily and establish trust with customers and employees

What we offer

  • Multiple avenues to grow your career
  • Training and development programs available
  • Tuition Reimbursement benefits (for FT Colleagues)
  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance
  • 401(k) retirement plan with company-matching contributions
  • Vacation days & sick days
  • Company-paid holidays & floating holidays

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