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We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to 'protect people, enhance lives, and preserve the planet.' The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention.
Job Responsibility
Oversee ongoing technician training, coaching, development, and regular cadence of accountability
Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
Review and evaluate ongoing technician performance (via ride-a-longs and audits)
Respond diligently and compassionately to customer concerns
Ensure overall service quality to maximize customer retention
Fill in periodically on customer appointments to help close any temporary staffing gaps
Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
Ensure safety standards are met or exceeded and that all operations are in regulatory compliance
Monitor and maintain inventory levels of pest / termite control and home services products
Requirements
High school diploma (or GED)
Maintain licenses/certificates as required by federal, state, and/or local regulations
Maintain valid driver's license
Adept at problem solving and identifying practical solutions
Ability to effectively lead and motivate others
Good aptitude for basic/intermediate math
Strong communication skills (verbal, written, presenting)
Ability to build rapport easily and establish trust with customers and employees
What we offer
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance
401(k) retirement plan with company-matching contributions