Operations Manager Job at Conduit Health (New York City)

Job Description

We’re looking for an Operations Manager optimize operations workflows (prior authorization and fulfillment). You’ll work closely with our internal Operations Team, external clinical partners, payor partners, fulfillment, and product teams to ensure exceptional patient care and compliance while scaling operational efficiency. This role offers a unique opportunity to shape operations and expansion in a high-growth startup environment, working hands-on with industry leaders and driving impact across our patient population.

Job Responsibility

Manage Prior Authorization Processes: Ensure efficient authorization processes, especially through various portals that require manual submission and constant follow-up
Collaborate Across Teams: Partner with Clinical Operations, Support, Payor Development, and Product Teams to share insights, improve workflows, and address operational challenges effectively
Track & Report KPIs: Measure performance metrics (e.g., patient reach rate, turnaround time, error rates), prepare reports, and present insights to leadership

Requirements

2+ years in healthcare or DME clinical operations, as a biller, medical assistant, scribe, or similar role (suggested, not required)
Incredible attention to detail and ability to juggle many manual tasks at once
Strong data entry skills and the ability to juggle multiple tasks simultaneously
A passion for leveraging technology to improve processes and enhance the patient experience
Stellar communication and collaboration skills

What we offer

Competitive salary with performance-based incentives
Flexible working environment (3 in-office days per week in New York)
Unlimited PTO + 9 company holidays
Direct mentorship and growth opportunities with senior leadership
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Operations Manager

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