Operations Manager

• Team Leadership: Line management of the administration team, including performance oversight and day-to-day support
• Promote a collaborative and resilient team culture through cross-training and skills development
• Office Coordination: Provide light-touch office management across all locations
• Act as liaison with the Central Real Estate Team to ensure smooth facilities operations
• Process Improvement: Conduct reviews of administrative responsibilities and identify opportunities for streamlining and automation
• Collaborate with the Head of Operational Excellence and Quality Control Manager to refine and document standard operating procedures
• Operational Support: Ensure consistent delivery of administrative services across the business
• Support the implementation of new tools, systems, and workflows that enhance operational efficiency
• Reporting & Communication: Provide regular updates on team performance, resource utilisation, and improvement initiatives
• Serve as a key point of contact for internal stakeholders regarding administrative operations

• Demonstrated experience in administrative or operational procedures
• Strong organisational and communication skills
• Ability to manage multiple priorities and stakeholders across locations
• Experience with process improvement and/or automation initiatives is desirable but not mandatory
• Proactive, solutions-focused mindset with a commitment to team development

Experience with process improvement and/or automation initiatives