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Merivale are after a stand-out Operations Manager who is a strong leader with experience in high-volume, face-paced environments. This role will suit a passionate hospitality professional (a passion for sports is a bonus) who truly understands what being hands-on means and can adapt to a range of service styles and product offerings within the one venue. Reporting directly to the General Manager.
Job Responsibility:
Leading from the front and setting standards high
Ensuring a smooth operation of all moving parts in the venue
Delivering an exceptional guest experience
Developing and leading your team
Being experienced in high volume gaming, food & beverage offerings, cellar & stocktake procedures
Driving people (staff & security alike) when the pressure is on
Requirements:
Exposure to managing large teams in a high-volume venue
Strong stakeholder management skills
Influencing, coaching and presentation skills
Strong focus on delivering high standards and exceptional product
Accountability for aspects of your venue's P&L
Business and operational acumen
Knowledge and skills to develop staff around product knowledge, service skills, team culture and guest relationships
Nice to have:
A passion for sports is a bonus
What we offer:
Competitive salary
Paid parental leave and flexible return to work support for new parents
Amazing discounts at 90+ venues
Career and development opportunities, learning from the best