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This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys leading people, and loves keeping operations running smoothly behind the scenes. GTAccess has one of the most up-to-date hire fleets currently available for rental and is the largest privately owned access company in the UK, offering hire, sales, training and servicing. As part of the wider group, GTAccess Training has become one of the fastest-growing and most exciting providers within the powered access training sector. We are currently the fourth largest provider in the IPAF market and have successfully maintained that position for over two and a half years, while continuing to achieve significant year-on-year growth, including doubling turnover within a single year. With ambitious growth plans, a clear strategic direction, and continued investment in our people and operations, this is an exciting opportunity to join a fast-paced, commercially driven environment where no two days are the same. We are looking for individuals who thrive in a dynamic setting, embrace continuous improvement, and want to play a key role in shaping the next stage of our growth journey.
Job Responsibility:
Line manage a team of instructors delivering training courses nationwide
Lead resource planning and scheduling to ensure optimal instructor utilisation
Own and manage instructor diaries, balancing availability and travel efficiency
Ensure the right mix of instructor skills, certifications, and experience for demand
Oversee geographical deployment of instructors to minimise cost
Line manage the Pre-Course Administrator to ensure effective pre-course planning
Maintain high standards of delivery quality working closely with Senior Instructor
Monitor instructor performance through feedback, audits, and quality assurance
Identify training needs and coordinate CPD for instructors
Collaborate with sales teams to align operational delivery with client demand
Continuously improve operational processes, systems, and scheduling efficiency
Manage operational risks and resolve scheduling conflicts or last-minute changes
Track and report on key operational metrics (utilisation, cancellations, trainer welfare)
Requirements:
Proven experience in an operations, training, or resource planning role
People management experience
Excellent organisational and planning skills
Ability to balance competing priorities and adapt quickly in a fast-paced environment
Experience managing or coordinating external suppliers or partners
Commercial awareness with the ability to balance cost efficiency and service delivery
Strong problem-solving skills and ability to make decisions under pressure
High attention to detail and a process-driven mindset
Proficiency in scheduling, CRM, or resource planning systems