Operations Manager, Randstad

Operations Manager

Randstad

Location:
Australia, Chatswood

Category:
-

Contract Type:
Employment contract

Salary:

100000.00 - 115000.00 AUD / Year

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Job Description:

An exciting opportunity to join our client as the Team Leader/Manager - Operations based in Chatswood! They are a global financial services company offering mortgage and insurance services to their clients. The role focuses on managing and motivating a team of Client Services Consultants to improve service delivery and customer experience.

Job Responsibility:

Coach team members one-on-one to deliver efficient and effective customer experiences
Manage the risks which stem from working in a highly regulated environment through monitoring and supporting your frontline team
Proactively driving the implementation of change initiatives for your team and supporting them through it
Management of client & contractual expectations
Be a part of governance meetings

Requirements:

A proven track record of people leadership and operational leadership experience
Experience in the call centre/operational environment and strong understanding of how it operates including metrics and systems
Ability to acquire knowledge of mortgages and/or insurance
Demonstrated experience motivating teams and uplifting team performance whilst also working with individuals one-one-one to improve performance or behaviour in performance management situations
Excellent time management skills, with the ability to pivot when required
A genuine passion for customer service and the ability to inspire and lead others to deliver outstanding customer experiences

What we offer:

Excellent training and development opportunities
Hybrid work flexibility after initial training
Great team environment
Discounted health insurance
Professional development
Office location near public transport

Additional Information:

Job Posted:
May 30, 2025

Expiration:
June 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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