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We have an exciting opportunity for an experienced people manager with a healthcare background to join our team in our Opcare Crystal Palace centre. The ideal candidate will play a key role in bringing together diverse teams and head up the functions of clinical (Prosthetics) and admin support staff, manufacturing staff and workshop functions within a healthcare environment, in order to deliver a safe, effective and patient centred service to NHS patients and clinicians.
Job Responsibility:
To develop, manage & oversee the running of the Opcare centre to ensure the service achieves strategic goals, KPIs and operates within financial budgets & targets
Deliver a service which scores high on customer satisfactory surveys and delivers excellence in patient outcomes
Develop and maintain a workforce plan which ensures that the business has the right levels of flexible, multi-skilled and experienced staff to meet the business requirements at present and for the foreseeable future looking at succession plans and the capacity for growth
Attend and lead customer review meetings and ensure that all customers reporting requirements are met
Evaluate service performance by gathering, analysing and interpreting data and metrics and utilise this data to identify areas for improvement and implement these improvements
Requirements:
Demonstrated experience in a customer facing, management role
Excellent organisational and leadership abilities
Outstanding communication and people skills
Working knowledge of data analysis and performance/operation metrics
History of building and maintaining excellent working relationships both internally and externally
Previous experience of in working in an environment regulated by the CQC and its requirements (desirable)
A qualification in Business or Leadership & Management is desirable
Nice to have:
Previous experience of in working in an environment regulated by the CQC and its requirements
A qualification in Business or Leadership & Management
What we offer:
Competitive market salary
Incremental holiday allowance starting at 35 days, up to 41 days (inclusive of bank holidays)