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AM Healthcare Group Logo AM Healthcare Group · Health and Beauty

Operations Manager

United Kingdom, Crystal Palace · Job Posted March 22, 2026
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Job Description

We have an exciting opportunity for an experienced people manager with a healthcare background to join our team in our Opcare Crystal Palace centre. The ideal candidate will play a key role in bringing together diverse teams and head up the functions of clinical (Prosthetics) and admin support staff, manufacturing staff and workshop functions within a healthcare environment, in order to deliver a safe, effective and patient centred service to NHS patients and clinicians.

Job Responsibility

  • To develop, manage & oversee the running of the Opcare centre to ensure the service achieves strategic goals, KPIs and operates within financial budgets & targets
  • Deliver a service which scores high on customer satisfactory surveys and delivers excellence in patient outcomes
  • Develop and maintain a workforce plan which ensures that the business has the right levels of flexible, multi-skilled and experienced staff to meet the business requirements at present and for the foreseeable future looking at succession plans and the capacity for growth
  • Attend and lead customer review meetings and ensure that all customers reporting requirements are met
  • Evaluate service performance by gathering, analysing and interpreting data and metrics and utilise this data to identify areas for improvement and implement these improvements

Requirements

  • Demonstrated experience in a customer facing, management role
  • Excellent organisational and leadership abilities
  • Outstanding communication and people skills
  • Working knowledge of data analysis and performance/operation metrics
  • History of building and maintaining excellent working relationships both internally and externally
  • Previous experience of in working in an environment regulated by the CQC and its requirements (desirable)
  • A qualification in Business or Leadership & Management is desirable

Nice to have

  • Previous experience of in working in an environment regulated by the CQC and its requirements
  • A qualification in Business or Leadership & Management

What we offer

  • Competitive market salary
  • Incremental holiday allowance starting at 35 days, up to 41 days (inclusive of bank holidays)
  • Death in Service (3x basic salary)
  • Refer a Friend incentive scheme
  • Enhanced Family Leave/Pay
  • Recognition schemes
  • Continuing professional development
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