Operations Manager Job at EMJ (London)

Job Description

The Operations Manager plays a central role in ensuring the smooth, efficient, and professional functioning of the company’s day-to-day activities. This position supports both strategic and operational needs by overseeing office management, IT coordination, event logistics, process development, and cross-departmental support. Acting as a key point of continuity across the organisation, the Operations Manager helps maintain high operational standards, drives improvements in efficiency, and enables teams to perform at their best.

Job Responsibility

Team Leadership: Lead and support the Operations Team through coaching, training, and development
Conferences & Logistics: Coordinate employee attendance at domestic and international events, including scheduling, travel, accommodation, vendor liaison, and post-event reporting
IT Support: Oversee IT systems and infrastructure, manage hardware/software implementation, administer Office365 and KPI tools, and coordinate with external IT providers
Company Events: Support the planning and delivery of internal events to a high standard
Cross-Company Support: Provide guidance to employees and senior management, manage the company calendar, drive efficiency and productivity improvements across departments, and handle ad-hoc operational duties as needed
Office Management: Support the Operations Assistant in maintaining an positive office environment, including coordination with landlords, security, maintenance, and cleaning services
Process Management: Support and manage the Process & Workflow Lead to maintain accurate, accessible, and compliant company processes and procedures

Requirements

Proven experience in operations management or a similar role
Good understanding of IT systems, hardware/software implementation
Excellent communication and stakeholder-management skills
Strong organisational, with the ability to manage multiple priorities
Problem-solving mindset with the ability to work proactively and independently
Previous experience in event management, or booking international travel

What we offer

Enjoy Bupa medical cashback after passing probation and Aviva private medical insurance after one year
Start with 25 days of holiday, plus an extra day for each year of service (up to 30 days!)
From our legendary Summer Ball to festive Christmas celebrations, we love bringing everyone together
Enjoy free breakfast and fresh fruit to keep you energised
Get the chance to attend amazing events in the Wembley box
Take advantage of a 1.5-hour gym lunch and join company clubs, including running, football, board games, and chess
Our buddy program for new starters ensures you feel at home from day one

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Operations Manager

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