Operations Manager

• Management of day-to-day clinic operations including decision making, budgeting and reporting to ensure an efficient, safe and well-functioning workplace
• Drive process improvements to enhance operational efficiency and productivity
• Contribute to strategic planning and business forecasting
• Oversee inventory and equipment management
• Ensure WHS oversight and accurate reporting
• Supervise, coach, and manage direct reports
• Cultivate a collaborative and professional work culture

• 5+ years’ experience in an operations, facilities, practice or service management role
• Strong background in people leadership, performance management and coaching
• Experience improving and documenting processes, systems and workflows
• Strong ability to drive exceptional performance and deliver operational excellence
• Demonstrated planning, time management and organisational skills, particularly in managing multiple tasks and multidisciplinary issues to achieve business goals and meet deadlines
• Strong interpersonal skills to engage and build relationships with colleagues, team members and key stakeholders
• Strong negotiation, influencing, and persuasion skills
• Impeccable integrity, ethics, and professionalism along with empathy for others and a love of animals
• A high level of dependability in all aspects of the job, including the ability to be calm and take accountability for actions
• Some weekend or after-hours availability (due to the nature of after-hours emergency services)

Veterinary or Healthcare experience

• Pet well-being discounts (including discounted treatment and products)
• Discounted gym memberships (Fitness Passport)
• paid parental leave
• Refer a Friend program & rewards
• Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
• Access to our Employee Assistance Program (psychology, nutrition, sleep)
• Further education & career planning benefits (including CPD allowance) plus internal mobility opportunities
• Opportunity for training in leadership and management – LIVE program & internal workshops in addition to external leadership training
• Free parking