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Selfridges Logo Selfridges · -

Operations Manager - Womenswear 3rd Floor

United Kingdom, London · Job Posted June 16, 2026
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Job Description

As the Store Operations Manager you will contribute to optimising store operational performance by ensuring that all front of house and back of house procedures are effective and compliant with Selfridges standards. You will support in measuring and challenging teams around commercial KPIs. You will support the Head of Retail in building and shaping the retail performance and operations road map at store level whilst always keeping in mind profit optimisation and efficiencies of all retail projects.

Job Responsibility

  • Support Head of Retail to ensure delivery of payroll budgets on a monthly and annual basis
  • Own tracking OT and temp usage, vacancy rates and team member moves
  • Work with WFM to optimise payroll hours in line with budget
  • Measure and challenge productivity including KPI metrics
  • Identify areas of opportunity and share best practice
  • Identify risks and opportunities through data analysis to maximise profit
  • Plan store and Divisional Sales and costs forecasts
  • Ensure all GMC and operations budgets are effectively managed
  • Manage all elements of the store senior leadership team rota and reflexis information
  • Develop and maintain effective relationships with Department Managers
  • Strengthen and develop operational efficiencies across each Division
  • Track and manage all elements of store supplier funding budgets and brand receivables

Requirements

  • Experience in retail leadership and retail operations
  • Proven track record of developing and embedding efficiencies, productivity and cost control management
  • Analytical and numerate, results driven with high accuracy
  • Proficient in all Microsoft packages such as Powerpoint and Excel
  • Experienced in summarising complex data with appropriate actions/solutions
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