Operations Manager - Witness Service Job at Victim Support (Gateshead)

Manager, Vegetation Management Operations

This Vegetation Management Leadership role is responsible for directing both int...

Location

United States , Santa Rosa

Salary:

129000.00 - 232000.00 USD / Year

PG&E Corporation

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a job-related discipline or equivalent experience
California Driver’s License
At least 10 years of job-related experience, with a minimum of 5 years in a leadership role
Comprehensive knowledge of forestry and/or utility vegetation management concepts, methods, and techniques
Broad understanding of the utility and energy industry, including economic, social, and political issues, trends, and business drivers
ISA Arborist/Utility Specialist certification
Project Management Professional (PMP) Certification
Demonstrated strong leadership abilities
Strategic problem-solving and analytical skills
Business and financial expertise for managing sizable budgets

Job Responsibility

Directs vegetation management internal oversight teams (Vegetation Operations Inspectors) within assigned regional areas or for transmission across the service territory, overseeing multiple teams and collaborating with contractors to ensure public safety, reliability, and regulatory compliance
Works with the Director, peers, and individual contributors to establish strategic direction and operational objectives, and develops operational tactics to achieve these goals
Acts as the departmental champion for company goals related to safety, reliability, affordability, customer service, and workforce development
Partners with peer Vegetation Management Managers to set both short- and long-term objectives, establish performance measures, and implement reporting mechanisms aligned with overall Electric Operations goals
Handles complex and sensitive issues escalated from supervisors, senior management, and regulatory authorities, including interactions with contractors, customers and public entities
May represent PG&E’s position before elected officials and regulatory bodies, seeking solutions that balance customer and business needs
Oversees quality control inspections, audits, and contractor work reviews, ensuring corrective actions are taken to maintain compliance, safety, and reliability
Manages annual operating budgets of approximately $75 million or more
reviews and submits area work forecasts and budgets for approval, monitors expenses, and develops variance explanations and action plans
Focuses on performance improvement opportunities and designates team leads for specific improvement projects

What we offer

Eligible to participate in PG&E’s discretionary incentive compensation programs

Fulltime

Event Staff Supervisor

ASM Global the leader in privately managed public assembly facilities, has an ex...

Location

Puerto Rico , Hato Rey

Salary:

Not provided

Legends Global

Expiration Date

Until further notice

Requirements

High School Degree required and Associate’s Degree or higher desirable
Or 1-year related experience and/or training
Customer service background preferred
Customer service is a focal point of position. Must be able to maintain an effective working relationship with clients, employees, exhibitors, and others encountered in the course of employment
Ability to effectively communicate with co-workers and manager/supervisor
Ability to communicate with and take direction from immediate supervisor and facility management
Possess excellent written, verbal, and interpersonal skills and interacts with all levels of staff, including management
Remain flexible and adjust to situations as they occur
Ability to handle/resolve high tension situations and control "unruly" guests
Excellent problem solving and organizational skills

Job Responsibility

Guest relations activities that include greeting and directing guests, screening guests for camera/video equipment and other items not permitted into the buildings, securing areas, responding to emergency situations, ensuring the safety of all guests, and reacting to requests for service and assistance
Have a full working understanding of the specific setups and event post (i.e., ticket takers, ushers, concierges, security, crowd control, door screeners and guest relations) and possess the ability to communicate with manager/supervisor. Anticipate problems and appropriate solutions
Ensuring there is an effective and efficient response to manager/supervisor issues through 2-way radio communication
Identify risks or hazardous situations from the physical structure of the building and create safe logistics for setups and the event to continue
Observe employee and crowd behavior before, during and after an event takes place
Represent the company in a polite and professional manner using proper customer service skills
Direct customer service complaints and inquiries to proper manager/supervisor
Abide by facility rules, regulations, policies, and procedures
When witness to an on-site injury must complete incident reports
Promote a safe working environment for all employees by following the life safety and emergency program as needed

Parttime

New

Coproduction Lead

Victim Support is looking for a passionate and skilled Coproduction Lead to driv...

Location

United Kingdom

Salary:

42840.00 GBP / Year

Victim Support

Expiration Date

April 03, 2026

Requirements

Experience developing and applying coproduction or co‑design approaches
Proven ability to facilitate engagement activities with diverse groups
Strong project management and stakeholder engagement skills
Knowledge of safeguarding, trauma‑informed practice and data protection
The ability to produce clear, accessible and impactful written outputs
A commitment to equality, diversity and inclusive practice

Job Responsibility

Lead the planning and delivery of coproduction activity across the Witness Service
Engage directly with witnesses to gather insights that drive service improvements
Produce high‑quality outputs such as summaries, learning products, and design artefacts
Facilitate workshops, engagement groups and prototype testing sessions
Collaborate with cross‑functional teams including digital, data, operations, research and quality
Ensure coproduction approaches are accessible, inclusive, trauma‑informed and safe
Provide expertise in service design tools such as personas, journey maps and blueprints
Support the implementation and evaluation of coproduced solutions in live services

What we offer

Flexible Working Options: Including hybrid working
Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
Birthday Leave: An extra day off for your birthday
Pension Plan: 5% employer contribution
Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
Wellbeing Support: Employee assistance programme and wellbeing support
Inclusive Networks: Access to EDI networks and colleague cafes
Sustainable Travel: Cycle to work scheme and season ticket loans

Fulltime

Junior Project Manager

The successful individual will support and work with the inhouse project deliver...

Location

United Kingdom , Leeds

Salary:

Not provided

Egis in the UK

Expiration Date

Until further notice

Requirements

Minimum Higher National Certificate (HNC) academic qualification in Electrical Engineering or degree in relevant field
Up to 2 years’ experience practicing as a project engineer, trainee, or graduate engineer
Willingness to travel between work locations, sites, and company/supplier offices
Current and valid UK driving licence

Job Responsibility

Support the assessment and utilisation of company documentation, including project functional specifications
Work in accordance with company and relevant business systems, processes, and procedures
Assist with updating company data and information systems to ensure project data is accurately recorded
Participate in on-site investigations to support project designs
Contribute to the production of cost proposals and technical support for connection quote requests
Aid in the development of project designs and documentation
Support engineering design, feasibility, and technical development work
Assist with specification and ordering of equipment, plant, and services
Participate in witness testing of plant and equipment and attend Factory Acceptance Testing as required
Interface with customers, stakeholders, and internal/external resources

What we offer

Expenses for travel and accommodation incurred for company needs will be paid separately, subject to company allowances and contract terms

Project Manager

ONNEC Group are a leading independent technology partner and global integrator, ...

Location

Ireland , Dublin

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Prince2 Practitioner qualified preferred
An excellent understanding of IP networks
Experience of networked IP systems and integration of third-part cloud technologies
Ability to manage the validation, witness testing and governance of the proposed/delivered networking solutions
Understanding the importance of cybersecurity measures to prevent lP systems from being exposed
Good knowledge and use of MS Office tools (Word/Excel/PowerPoint) and MS Project
5 years minimum experience in leading and delivering technical projects to clients
Ability to produce and deliver client presentations in a clear, concise and confident manner
Ability to absorb and manage new services and applications
Experience and temperament to deal with multiple site design and production activities

Job Responsibility

To act as primary interface between ONNEC and the clients in respect of being the first point of contact for design, operational/delivery and financial matters
Overall responsibility for the projects P&L
Apply Prince2 and/or Agile delivery principles during the project's lifecycle
Production and issue of accurate monthly internal reports to the Operations Manager
Responsibility for the production of specific back up documents for each project
To compile and produce monthly client reports for review by the Operations Manager and commercial lead
To plan and co-ordinate design and production activities
To plan and co-ordinate material procurement and supply chain liaison in line with project plans
To plan and co-ordinate resourcing requirements in line with project plans
To plan and co-ordinate 3rd party suppliers in line with project plans

Mobile LVAP

Reporting to the Electrical Authorising Engineer (A.E.), the Low Voltage Authori...

Location

United Kingdom

Salary:

Not provided

Dalkia UK

Expiration Date

Until further notice

Requirements

Current driving license
Own transport
18th Edition Electrical Wiring qualification
C&G 2391 or 2394 and 2395 or equivalent Test and Inspection Certificate
First Aid at work qualified
CITB SMSTS or SSSTS
C&G Accredited LVAP Course
Substantial experience working with a Tier 1 or 2 contractor
Experience working with Lighting retrofits, BMS, Connection to electricity and gas distribution systems, Understanding of HV and LV systems
M&E quality control and commissioning processes

Job Responsibility

Supporting the day-to-day electrical safety across multiple sites
Proactively input into the review of electrical sub-contractor RAMS and liaising with the Contractor Project Managers to ensure timely issue
Own the timely reporting of any Accident, Incident or Near Miss on sites using the Dalkia reporting and escalation procedures
Implementation and communication of Dalkia electrical safe working practices at site level
Support the identification of buildability and logistical challenges on site to mitigate potential cost and time risks during Construction
Support the assessment of sub-contractor packages from a logistical H&S perspective
Contribute to the construction phase plans and draft site-specific electrical procedures with the project teams, for authorisation by the AE
Review sub-contractor method statements and risk assessments, ensure compliance during delivery of all works
Carry out regular inspections of installations to monitor progress, quality and compliance
Take and maintain regular records of progress and quality of the works

What we offer

1:30pm finish on Fridays!
Pension Scheme with 6% employer contribution
Health cash back plan where you can claim back costs such as dental, optical and medical
Life assurance at 4 times your basic salary
Cycle to work scheme
An electric vehicle scheme – where we help you lease an electric vehicle for a fixed monthly cost to yourself (after 3 months service and post probationary period)
Access to My Perks, where you can access hundreds of offers to help you save on your purchases (online and in person)
Access to our training portal and other approved training
Reimbursement for one professional membership fee relevant to your role
All the necessary equipment to perform your job role, such as laptop and mobile phone

Fulltime

Mobile Service Technician

Mobile Service Technicians are responsible for assembling, supplying, and instal...

Location

Australia , Ipswich

Salary:

Not provided

Pirtek Australia

Expiration Date

Until further notice

Requirements

Previous experience in fitting, mechanical, hydraulics or relevant area
Hold a current manual Driver’s Licence and willing to obtain a Light or Medium rigid licence
Experience in operating plant machinery and using tools and measuring devices
Excellent literacy and numeracy skills
Strong verbal and written communication skills with a commitment to providing excellent customer service
Ability to anticipate problems and proactively find solutions
Excellent time management skills with the ability to plan and prioritise
Reliable and punctual
Have a strong work ethic and pride in the quality of your work
Neat and tidy presentation

Job Responsibility

Attending assigned service calls promptly, aiming to be onsite within 30 minutes or as agreed with your Manager upon receiving the work order
Generating sales on service calls by upselling additional servicing, products, or revenue streams to customers
Maintaining and operating the Mobile Service Unit (MSU) to the highest standards, ensuring all equipment is serviced, calibrated, and in good working order, especially during fieldwork
Maintaining the MSU to ensure it is clean, tidy, and well-stocked
Completing all logs regularly to ensure they are up-to-date
Assembling, supplying, and installing material transfer hoses and tubes per customer requests, utilising the most suitable equipment, products, and methods for efficient and high-quality work that meets customer expectations
Seeking advice and support from your Manager in order to clarify any questions you may have
Utilising pMOBILE for creating and updating all work orders to maximise efficiency and accuracy
Communicating effectively with customers and stakeholders to provide comprehensive information on Pirtek services and capabilities
Maintaining thorough customer records, including orders, quotes, and relevant dates

Fulltime

Complaint Operations Associate

As a Complaint Operations Associate, you will investigate, resolve, and document...

Location

United States , Bay Area

Salary:

23.89 - 47.69 USD / Hour

Block

Expiration Date

Until further notice

Requirements

5+ years of customer service, complaint handling, or regulatory compliance experience with demonstrated ability to manage complex, multi-faceted issues
Deep product knowledge of Cash App features, functionality, and customer workflows
Ability to analyze complex scenarios and synthesize findings into clear recommendations
Strong written and verbal communication skills with ability to write clearly and persuasively for regulatory audiences
Proven ability to work independently and collaboratively across multiple teams and stakeholders in a fast-paced, high-pressure environment
Excellent interpersonal skills with ability to de-escalate tense situations, communicate with empathy, and maintain professional boundaries
Sound judgment in ambiguous situations
ability to make decisions with incomplete information while balancing competing priorities
Commitment to compliance and meticulous attention to detail with ability to follow procedures while thinking strategically about business impact
Proficiency with case management systems and documentation tools for tracking, organizing, and analyzing complaint information

Job Responsibility

Investigate Tier 1 complaints from CFPB, state/federal agencies, AGs, and litigation channels with thoroughness, objectivity, and sound judgment
Develop resolution strategies that balance customer needs with regulatory compliance and business risk mitigation
Respond to all complaints within legal SLAs with clear communication and thoroughly documented reasoning suitable for external regulatory review
Act on customer accounts to implement corrective actions and resolve consumer issues within Complaint Program SLAs
De-escalate consumer complaints and guide customers to understand, manage, and resolve their issues while maintaining firm boundaries on policy compliance
Master Cash App Complaint Program policies and procedures, serving as a subject matter expert and knowledge resource
Ensure all responses comply with CFPB, state, federal, and global regulations
understand and adapt to market-specific regulatory requirements
Maintain meticulous documentation that meets external regulatory review standards
Recognize when escalation to Legal, Compliance, or Leadership is necessary

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Fulltime

Operations Manager - Witness Service

Victim Support

Location:
United Kingdom , Gateshead

Category:
Public Sector

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 20, 2026

Expiration:
April 09, 2026

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