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Reporting to the Director of Event Technology, the role of the Operations Manager - Venues is to establish venue profitability benchmarks for each venue business unit. They will make recommendations and implement operational changes to improve profitability performance through increased efficiency and productivity across all areas of the business.
Job Responsibility:
Establish and monitor reporting systems for labour efficiency metrics within each venue business unit and review these metrics to identify trends
Make recommendations on operational changes that increase the efficiency and effectiveness of labour planning and allocation
Identify opportunities for continuous improvement of the operational procedures
Monitor the allocation of all billing codes and systems compliance for all Encore venues
Co-ordinate in conjunction with the L&D Team a training program that meets the requirements of the business and delivers consistency of service and reporting
Contribute to the tendering process via compilation of sales and billing information and assessment of labour resources to manage the venue
Co-ordinate and maintain reports of operational inspections of all contracted venues which are to be conducted on a half yearly basis
Provide data to assist each Operations Director and Area Director to establish the budget for each venue annually
Make recommendations for capital expenditure within venues to the Technology Team
Work with the Technology team on the co-ordination of installation projects and venue upgrades
Requirements:
Previous experience in a similar role
Background in Production (highly desirable)
Proven experience working with multiple stakeholders
Excellent oral and written communication skills
Highly developed customer service skills
Time management skills
the ability to manage multiple and competing deadlines
Excellent decision making skills
What we offer:
Great Place To Work certification
Diversity, equity, and inclusion programs
Wellness initiatives
Ample opportunities for career progression and professional growth