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Uber Logo Uber · IT - Administration

Operations Manager, US&C Merchant Ops, Retail

United States, New York 95500.00 - 118000.00 USD / Year · Job Posted April 16, 2026
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Job Description

Grocery & Retail is a fast-growing startup within Uber that enables consumers to get just about anything delivered through the Uber Eats app or UberEats.com. As an Operations Manager, US&C Merchant Ops, you will be directly responsible for driving success for a handful of top-tier Enterprise Grocery brands on the platform. You will work cross-functionally with other teams (i.e. Sales, Partner Management, Product, Support, Legal, Eng) to lead high-impact initiatives that can scale these brands to drive revenue growth and operational excellence. You will own first-of-its-kind projects to move us forward in the competitive GR space.

Job Responsibility

  • Build a thesis-driven and evidence backed strategy to improve the customer experience
  • Structure, execute, and communicate research to help inform the best practices and recommendations for merchants
  • Orchestrate and influence the work of a wide range of cross-functional stakeholders including other Ops teams, Product, Finance, Partner Management, Support, and Legal while driving accountability to ensure deadlines are met
  • Share your knowledge and findings with merchants and other team members by leveraging both data analysis and story telling
  • Take your time and absorb all you can about Uber, the grocery and retail businesses, consumer applications, and real world logistics

Requirements

  • 3+ years of professional experience in operations, strategy, analytics, product, consulting, or a related field
  • Bachelor’s degree in Business, Economics, Engineering, Data Science, or a related quantitative field
  • Proficiency in SQL and strong skills in Excel/Google Sheets

Nice to have

  • Proven ability to use data to inform strategy, identify trends, and optimize performance
  • Grocery/CPG partnerships experience
  • Previous client-facing experience
  • Previous experience with managing complex data sets and tracking/hitting multiple OKRs
  • Experience problem-solving and proposing unique solutions to complex issues
  • Proven ability to balance multiple critical tasks and consistently deliver against hard deadlines

What we offer

  • Eligible to participate in Uber's bonus program
  • May be offered an equity award & other types of comp
  • All full-time employees are eligible to participate in a 401(k) plan
  • Eligible for various benefits
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