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Operations Manager, US&C Merchandising, Retail

United States, New York Employment contract 95000.00 - 118000.00 USD / Year · Job Posted May 17, 2026
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Job Description

The Retail team is a high-growth startup within Uber, tasked with expanding our marketplace beyond traditional delivery. As the Operations Manager for Alcohol Merchandising, you will be the primary architect of the category's site strategy. You aren't just managing a category; you are responsible for the P&L-driving levers that define how millions of consumers discover and purchase alcohol on the platform.

Job Responsibility

  • Strategic Category Leadership & Growth: Own the end-to-end site merchandising strategy for the Alcohol category, performing deep-dive analysis and running rapid experiments to uncover untapped growth opportunities
  • Lifecycle Promotional Architecture: Drive end-to-end promotional strategy across the customer journey, crafting campaigns to drive acquisition, increase purchase frequency, and deepen long-term loyalty while optimizing for ROI
  • Be the Voice of the Customer Internally: Act as the eyes and ears for our Product team, identifying needed features, helping prioritize the roadmap, and leading the launch of new product features
  • Bridge Strategy and Execution: Identify operational bottlenecks and build workflows to allow the Alcohol category to scale smoothly across hundreds of cities
  • Collaborate to Win: Partner with Marketing, Sales, and Legal to ensure campaigns are high-impact, brand-aligned, and compliant within the alcohol industry's regulatory landscape

Requirements

  • 3+ years of professional experience in Operations, E-commerce Merchandising, Product Management, Category Management, or a related field
  • Advanced experience with Excel/Google Sheets
  • Bachelor's Degree from an accredited institution

Nice to have

  • Experience in SQL
  • Direct experience in the alcohol industry, beverage alcohol retail, or working within the complexities of the three-tier distribution system
  • Proven ability to thrive in a fast-paced, high-growth, and ambiguous environment
  • Previous experience working within a high-growth tech platform or a dual-sided marketplace
  • A track record of driving growth through A/B testing, seasonal campaign planning, and data-backed site optimizations
  • Experience collaborating with Legal, Policy, and Product teams to launch initiatives in a highly regulated or compliance-heavy environment
  • Exceptional organizational skills with the ability to manage multiple high-stakes projects simultaneously without losing sight of the details

What we offer

  • Bonus program
  • Equity award
  • 401(k) plan
  • Various benefits
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