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The Operations Manager (OPM) has overall responsibility for the on-site planning and execution of the assigned projects specific to Special Events/Exhibits and Trade Shows lines of business. The OPM is responsible to manage and execute the installation and dismantle within the estimated, approved budget by planning, administering, and managing the onsite Hargrove team. The Senior Operations Manager has advanced levels of expertise and ability as it relates to show size, scale and custom components. They have the additional responsibility of supporting the Group Managers with training and mentoring of fellow staffers and supporting corporate initiatives such as workflow development and standard operating processes and procedures. Reports to the Sr Operations Manager, Trade Show.
Job Responsibility
Work with Event Manager or Producer on medium-to-high profile clients
Manage pre-show planning, budget estimation, inventory evaluation, equipment rentals, pulling & preparing assets for shipment, transportation coordination, truck loading, show site installation & dismantle, and warehouse recovery of assets
Own large shows ensuring core event deliverables
Attend assigned production meetings to learn the overall project scope
Attend client meetings and site inspections as required
Submit labor calls to the Planning Office
Participate in Project Planning Meeting
Own the project production schedule
Submit a load list of all equipment needed
Provide delivery times and truck requirements
Ensure the loading of equipment is handled and completed properly
Develop the Project Organizational Chart
Own rental equipment orders and budget
Confirm all dates and times associated with the production schedule
Oversee the truck loading
Be on-job site from beginning of event install through dismantle
Be the Safety Officer on show site
Ensure all union workers sign in and out
Lead daily meetings with staff on show site
Develop a dismantle plan
Write a post-show report
Provide trusted leadership to the cross organizational team
Participate and support corporate initiatives
Requirements
3+ years of on-site management experience in special events and trade shows
Excellent customer service skills and the ability to work with cross-functional teams across many levels of management, including the executive leadership
Budget monitoring and management
Works well both independently and as a team player, both in the office and at show site with little to no supervision
Fluent using the English language, along with excellent written and oral communication skills
Positive approach to teamwork and problem solving
Detail oriented, strong organizational skills, and works well under pressure
Microsoft Office 365 experience preferred
Ability to read technical drawings
Ability to pass a high-level background check
Must be available to work evenings, weekends, and holidays as required