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Operations Manager - Security

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Allied Universal®

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Location:
United States , Metairie Terrace

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Allied Universal® is hiring an Operations Manager. The Operations Manager is a central leader in ensuring successful delivery of security services across assigned client sites. This role oversees frontline hiring, staffing, scheduling, training, and operational compliance while serving as a critical support and escalation point for employees and clients. The Operations Manager will champion high‑quality service, workforce stability, and operational consistency by proactively addressing performance concerns, maintaining contractual staffing levels, and building strong client relationships

Job Responsibility:

  • Manage the selection and placement process for new security professionals, including first-line supervisors
  • design and implement career development and performance improvement plans
  • evaluate low-performing employees for replacement, upgrade or transfer
  • Make initial job offers (for new employees) and job transfers (for existing employees) using company forms and procedures
  • Create, modify and manage post schedules in WinTeam to ensure adequate coverage at all times
  • ensure schedules are properly maintained in WinTeam and are updated regularly
  • Ensure all positions are staffed according to contract requirements and effectively manage branch overtime through proper scheduling and staffing
  • maintain a qualified, sufficient pool of flex personnel for backfill of vacant positions as needed
  • Maintain regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed
  • Receive weekly timesheets and update WinTeam schedules as necessary
  • run weekly payroll according to company procedures
  • Follow all company policies regarding timekeeping procedures, meal and rest period breaks
  • Process requests for final paychecks, anniversary bonuses and other pay related issues
  • Conduct disciplinary and counseling sessions with Security Professionals as needed
  • Initiate termination procedures as needed for voluntary and involuntary separations
  • Maintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution
  • Ensure a smooth running operation by enforcing post specific policies and procedures through proper communication and training

Requirements:

  • High School diploma or equivalent
  • Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
  • Minimum of three (3) years of leadership experience in a high-volume workforce environment, preferably in the protective service industry
  • Work experience in successfully building and developing teams
  • Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
  • Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
  • Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
  • Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
  • Basic understanding of financial principles, including budgeting and financial reporting
  • ability to interpret simple financial data and use it to support decision-making

Nice to have:

  • College degree in criminal justice, business administration, or a related field
  • Experience managing a dispersed workforce in a multi-location operation
  • Law enforcement, military and/or contract or proprietary security services, or facility management experience
  • American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
  • Previous payroll, billing and scheduling experience
  • Aptitude with security systems
  • CCTV, Access Control, and badge administration
  • Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)
What we offer:
  • Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly
  • Employee Assistance Program
  • Employee Discount Program
  • Tuition Discount Program
  • Training & Career Development Programs

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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