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Clear Logo Clear · Sales

Operations Manager (Sales)

United States, San Francisco 70000.00 - 80000.00 USD / Year · Job Posted December 07, 2025

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Job Description

The Operations Manager will play a critical role on our airport leadership team, reporting directly to the General Manager. This leader will be responsible for driving sales performance, exceeding KPIs, and leading a high-performing team of hourly Ambassadors in a dynamic, customer-facing airport environment. The ideal candidate is a hands-on, results-driven coach with a strong focus on sales execution, customer service excellence, and operational integrity.

Job Responsibility

  • Lead from the floor - spend 70% of your time in the airport environment, actively coaching, inspiring, and driving a culture of hospitality, member engagement, and sales excellence
  • Own all sales performance by setting, monitoring, and achieving daily, weekly, and monthly goals for membership growth, conversion, and revenue
  • Motivate and empower Ambassadors through hands-on coaching, daily huddles, and consistent feedback that builds confidence and accountability in selling CLEAR
  • Create a sales-first culture that celebrates wins, recognizes top performers, and fosters pride in connecting members to CLEAR’s value
  • Analyze KPIs and member insights to identify trends, inform strategy, and take decisive action to improve sales performance and the overall member experience
  • Assist with recruiting, training, and talent development - building a team of Ambassadors who excel at hospitality, embody the brand, and consistently deliver strong results
  • Ensure operational excellence and compliance, upholding CLEAR and TSA policies with the highest standards of security and integrity
  • Collaborate with the General Manager and partners to optimize station performance, aligning operational efficiency with ambitious sales and growth goals

Requirements

  • 3+ years of leadership experience in high-volume, customer-facing environments (e.g., retail, hospitality, airport concessions, restaurants)
  • Proven track record of achieving or exceeding sales goals, KPIs, and team performance metrics
  • Strong leadership, coaching, and team development skills with a focus on sales accountability and performance management
  • Excellent communication skills and the ability to motivate and influence others in a dynamic environment
  • Experience balancing customer satisfaction, sales performance, compliance, and operational efficiency
  • Comfort with technology and data, using tools to track performance and make informed decisions
  • Willingness and ability to work non-traditional hours including weekends, holidays, and early mornings or evenings
  • Ability to stand/walk for extended periods and follow airport, CLEAR, and federal security policies

What we offer

  • Competitive compensation structure with base and target bonus
  • 3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
  • $100 monthly wellness stipend for health and fitness-related expenses
  • 401k Retirement Plan with company match
  • Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefits
  • Family Planning benefits through KindBody
  • Paid Parental Leave
  • Family, Military & Bereavement Leave Program
  • Emotional Well Being Assistance
  • Ongoing training & development programs to grow & advance your career with a growing company
  • Free CLEAR memberships for you and one other. Plus a discounted membership for three friends
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