This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The role leads operational delivery across Victoria & South Australia, supporting the deployment and ongoing management of road traffic safety technology under complex government contracts. You will be accountable for safe, compliant and efficient service delivery across field and remote teams, ensuring technology-enabled services are delivered to strict contractual, legislative and performance standards. The role combines workforce leadership, operational governance, performance management and continuous improvement, with genuine authority to lift capability and execution across multiple regions. A significant focus of service delivery for this role will be across Victoria.
Job Responsibility:
Lead multi-region operational delivery of road traffic safety technology services
Own SLAs, KPIs, dashboards, reporting and audit readiness
Direct workforce planning, utilisation, deployment and performance across dispersed teams
Manage operational budgets, forecasting and cost control
Drive step-change improvement through workflow standardisation, systems uplift and process redesign
Resolve operational and technical escalations in partnership with engineering and support teams
Maintain compliance with government contracts, WHS, quality and environmental requirements
Build capability through structured coaching, performance management and leadership development
Represent operations in customer reviews and governance forums
Requirements:
Experience in regulated, service-delivery or field-based environments
Tertiary qualifications in business, operations, engineering or a related discipline (or equivalent commercial experience)
Strong operational discipline
Confidence managing complex contracts, SLAs and KPIs
Ability to lead dispersed teams
Experience working within ITIL-aligned service frameworks