Operations Manager

Operations Manager - Repairs

360 Resourcing Solutions

Location:
United Kingdom , Manchester

Category:
Construction

Contract Type:
Employment contract

Salary:

60173.00 - 63576.00 GBP / Year

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Job Description:

At MSV Housing we’re committed to making sure our customers have good quality safe homes and our Operations Manager is key to making this happen. The role provides operational leadership for MSV’s responsive and voids repairs service, ensuring a high‑performing, customer‑focused, legally compliant, and value‑for‑money service. You will lead Area Repairs Managers, planning and admin teams, and contractor partners, embedding strong health and safety, staff engagement, risk management, and continuous improvement across the service. Working collaboratively across MSV, you will support the Head of Repairs, deliver the corporate strategy, and ensure MSV’s vision and values are consistently embedded in service delivery. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.

Job Responsibility:

Provide clear operational leadership for the Property Care Team, embedding customer service excellence and a strong, target-driven culture across the service
Lead the operational delivery of repairs, ensuring full compliance with health & safety, statutory, and consumer standards to keep customers, colleagues, and stakeholders safe
Drive continuous improvement through effective use of systems, people, and processes, improving performance, productivity, and customer outcomes
Oversee planning, work allocation, and contractor performance to maximise first-time fixes, value for money, and achievement of KPIs
Work collaboratively across the business to deliver innovation, service transformation, and a joined-up, customer-focused repairs and voids service

Requirements:

Educated to degree level in Building Construction/Surveying or comparable professional qualification and/or experience relating to the post
Can demonstrate an extensive and strong track record of leading a customer-focussed repairs, property, or related function to deliver excellent services
Has comprehensive experience of successfully managing in-house repair teams, and partnerships with sub-contractors
Substantial knowledge of working within the construction / building / maintenance sector, with an understanding of asset management
Strong H&S Knowledge in line with the role and service

What we offer:

Essential car user allowance to support you with car running costs
Flexibility on where you work with home working kit provided
33 days holiday per year plus bank holidays, and a holiday buy scheme
Company pension scheme with up to 10% matched contributions
Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Life assurance subject to being a member of our company pension scheme
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause

Additional Information:

Job Posted:
May 05, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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