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360 Resourcing Solutions Logo 360 Resourcing Solutions · Construction

Operations Manager - Repairs

United Kingdom, Manchester Employment contract 60173.00 - 63576.00 GBP / Year · Job Posted May 05, 2026
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Job Description

At MSV Housing we’re committed to making sure our customers have good quality safe homes and our Operations Manager is key to making this happen. The role provides operational leadership for MSV’s responsive and voids repairs service, ensuring a high‑performing, customer‑focused, legally compliant, and value‑for‑money service. You will lead Area Repairs Managers, planning and admin teams, and contractor partners, embedding strong health and safety, staff engagement, risk management, and continuous improvement across the service. Working collaboratively across MSV, you will support the Head of Repairs, deliver the corporate strategy, and ensure MSV’s vision and values are consistently embedded in service delivery. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.

Job Responsibility

  • Provide clear operational leadership for the Property Care Team, embedding customer service excellence and a strong, target-driven culture across the service
  • Lead the operational delivery of repairs, ensuring full compliance with health & safety, statutory, and consumer standards to keep customers, colleagues, and stakeholders safe
  • Drive continuous improvement through effective use of systems, people, and processes, improving performance, productivity, and customer outcomes
  • Oversee planning, work allocation, and contractor performance to maximise first-time fixes, value for money, and achievement of KPIs
  • Work collaboratively across the business to deliver innovation, service transformation, and a joined-up, customer-focused repairs and voids service

Requirements

  • Educated to degree level in Building Construction/Surveying or comparable professional qualification and/or experience relating to the post
  • Can demonstrate an extensive and strong track record of leading a customer-focussed repairs, property, or related function to deliver excellent services
  • Has comprehensive experience of successfully managing in-house repair teams, and partnerships with sub-contractors
  • Substantial knowledge of working within the construction / building / maintenance sector, with an understanding of asset management
  • Strong H&S Knowledge in line with the role and service

What we offer

  • Essential car user allowance to support you with car running costs
  • Flexibility on where you work with home working kit provided
  • 33 days holiday per year plus bank holidays, and a holiday buy scheme
  • Company pension scheme with up to 10% matched contributions
  • Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more
  • Enhanced sick pay with up to 3 months full pay and 3 months half pay
  • Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
  • Life assurance subject to being a member of our company pension scheme
  • Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
  • Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause
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