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Operations Manager, Middle East

Israel, Tel Aviv · Job Posted February 21, 2026
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Job Description

Based in our Tel Aviv office, this newly created role will oversee the work of our Operations team in the Middle East to ensure our current and future customers have a seamless experience with Airwallex. With our business continuing to expand globally and our Middle East client base scaling rapidly, the Operations Manager will have the opportunity to build something exceptional. Through optimising current operations processes and implementing new ones, the ultimate goal of this function is to ensure that we provide an excellent customer experience, while ensuring that Airwallex remains compliant as a regulated financial services institution.

Job Responsibility

  • Lead strategic initiatives to enhance our customer experience, including product launches and client go-live processes
  • Collaborate with cross-functional internal teams such as Product, Engineering, Compliance, and Commercial to ensure seamless delivery and stakeholder alignment
  • Manage and optimise critical daily compliance operations, including transaction monitoring, KYC, and name screening
  • Work with Compliance to translate emerging regulatory and compliance requirements into operational processes and requirements
  • Collaborate with Product to drive operational efficiencies through internal product improvements
  • Monitor regional payment and treasury operations, including the safeguarding of customer funds
  • Define and report on key performance indicators (KPIs) to improve customer experience and drive efficiency

Requirements

  • 6+ years of experience in a relevant field, with a strong preference for backgrounds in fast-growing fintech, startup environments, or top-tier consulting
  • Excellent verbal and written communication skills in both English and Hebrew
  • Exceptional stakeholder management and influencing skills
  • Proven experience in a high-growth environment is advantageous
  • Bachelor’s Degree or equivalent

Nice to have

Proven experience in a high-growth environment is advantageous

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