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Based in our Tel Aviv office, this newly created role will oversee the work of our Operations team in the Middle East to ensure our current and future customers have a seamless experience with Airwallex. With our business continuing to expand globally and our Middle East client base scaling rapidly, the Operations Manager will have the opportunity to build something exceptional. Through optimising current operations processes and implementing new ones, the ultimate goal of this function is to ensure that we provide an excellent customer experience, while ensuring that Airwallex remains compliant as a regulated financial services institution.
Job Responsibility:
Lead strategic initiatives to enhance our customer experience, including product launches and client go-live processes
Collaborate with cross-functional internal teams such as Product, Engineering, Compliance, and Commercial to ensure seamless delivery and stakeholder alignment
Manage and optimise critical daily compliance operations, including transaction monitoring, KYC, and name screening
Work with Compliance to translate emerging regulatory and compliance requirements into operational processes and requirements
Collaborate with Product to drive operational efficiencies through internal product improvements
Monitor regional payment and treasury operations, including the safeguarding of customer funds
Define and report on key performance indicators (KPIs) to improve customer experience and drive efficiency
Requirements:
6+ years of experience in a relevant field, with a strong preference for backgrounds in fast-growing fintech, startup environments, or top-tier consulting
Excellent verbal and written communication skills in both English and Hebrew
Exceptional stakeholder management and influencing skills
Proven experience in a high-growth environment is advantageous
Bachelor’s Degree or equivalent
Nice to have:
Proven experience in a high-growth environment is advantageous