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Legends Global Logo Legends Global · Hospitality and Tourism

Operations Manager - Manager on Duty

United States, Henrico · Job Posted February 20, 2026
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Job Description

Responsible for the daily activities required to run, maintain, and service the facility and/or the events by performing the following duties personally or through subordinate supervisors.

Job Responsibility

  • Assists the director in directing, supervising, and scheduling all aspects of operations, including engineering
  • building and grounds
  • technical services
  • event services, including ADA compliance
  • public safety
  • security
  • custodial services and parking departments
  • Coordinates the operations activities with other building departments and show-related contractors
  • Implement facility rules, regulation policies and procedures
  • Anticipate problems and appropriate solutions. Investigates, analyzes, and resolves operational problems and complaints
  • Provide clear, concise, and timely communication of directives to other departments
  • Ensures that operations department receives pertinent information for most effective use of the facility and staffing
  • Assures facility readiness and smooth operation of events
  • Oversees maintenance of the physical plant and systems
  • Responsible for the Master MSDS log in the building
  • Serves as Manager on Duty as required
  • Manages subordinate supervisors in any of the following departments: Changeover, Housekeeping, Maintenance, Operations, Production, Engineering, Carpenters, Electricians, Plumbers, Technical Services, Event Services, Public Safety, Security and/or Parking Departments
  • Is responsible for the overall direction, coordination, and evaluation of these units
  • Carries out supervisory responsibilities in accordance with Venues’ policies and applicable laws
  • Responsibilities include interviewing, hiring, and training employees
  • planning, assigning, and directing work
  • appraising performance
  • rewarding
  • disciplining employees in conjunction with Human Resources
  • addressing complaints and resolving problems.

Requirements

  • Bachelor's Degree from technical college with major in Management or Maintenance Engineering
  • Minimum of 2 years’ experience in Supervising or Managing in a similar facility
  • Excellent organization skills
  • Ability to prioritize and to handle multiple projects simultaneously
  • Good written, verbal and interpersonal skills required
  • ability to interact with all levels of staff including management
  • Ability to effectively supervise staff
  • Strong customer service skills
  • Professional presentation, appearance, and work ethic
  • Some computer skills
  • Ability to work with limited supervision and as a team member
  • Requires ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours.

Nice to have

  • Supervisory experience preferred
  • Additional experience may be substituted for education
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