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As an Operations Manager Intern within the Quality team, you will play a key role in upholding our seller quality standards. You will help monitor compliance, track incidents, and analyze seller performance—ensuring that our customers receive the best possible experience on Back Market. This is a detail-intensive but vital position that keeps our marketplace fair, reliable, and trusted.
Job Responsibility:
Incident Management: Identify, track, and follow up on reported issues related to product or process quality
Quality Charter Compliance: Monitor adherence to our Seller Quality Charter
Seller Quality Performance - Process: Monitor quality performance of a pool of Sellers and run recurrent processes linked to those
Performance Analysis: Analyze customer claims and feedback to identify trends, recurring issues, and opportunities for improvement in seller performance
Cross-team Collaboration: Work closely with teams such as Customer Care, Account Management, Legal, and Quality to resolve cases and continuously improve our processes
Requirements:
You are rigorous, meticulous, and highly organized
A good communicator and team player, able to collaborate across multiple departments and lead transversal initiatives
Analytical mindset, comfortable building insights from data (Excel/Google Sheets proficiency required)
Able to manage follow-ups and ensure tasks are completed on time
Fully professional proficiency in English
Understanding of embedded systems, consumer electronics, or the circular economy is a bonus
Nice to have:
Understanding of embedded systems, consumer electronics, or the circular economy
Additional languages are a plus
What we offer:
Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days
Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training
Horaires de travail flexibles
Restaurant d’entreprise / Cuisine pour les employés