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VO2 Group Logo VO2 Group · IT - Administration

Operations Manager Intern

France, Bordeaux 1100.00 - 1300.00 EUR / Month · Job Posted March 21, 2026
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Job Description

As an Operations Manager Intern within the Quality team, you will play a key role in upholding our seller quality standards. You will help monitor compliance, track incidents, and analyze seller performance—ensuring that our customers receive the best possible experience on Back Market. This is a detail-intensive but vital position that keeps our marketplace fair, reliable, and trusted.

Job Responsibility

  • Incident Management: Identify, track, and follow up on reported issues related to product or process quality
  • Quality Charter Compliance: Monitor adherence to our Seller Quality Charter
  • Seller Quality Performance - Process: Monitor quality performance of a pool of Sellers and run recurrent processes linked to those
  • Performance Analysis: Analyze customer claims and feedback to identify trends, recurring issues, and opportunities for improvement in seller performance
  • Cross-team Collaboration: Work closely with teams such as Customer Care, Account Management, Legal, and Quality to resolve cases and continuously improve our processes

Requirements

  • You are rigorous, meticulous, and highly organized
  • A good communicator and team player, able to collaborate across multiple departments and lead transversal initiatives
  • Analytical mindset, comfortable building insights from data (Excel/Google Sheets proficiency required)
  • Able to manage follow-ups and ensure tasks are completed on time
  • Fully professional proficiency in English
  • Understanding of embedded systems, consumer electronics, or the circular economy is a bonus

Nice to have

  • Understanding of embedded systems, consumer electronics, or the circular economy
  • Additional languages are a plus

What we offer

  • Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days
  • Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training
  • Horaires de travail flexibles
  • Restaurant d’entreprise / Cuisine pour les employés
  • Collations à volonté
  • Animaux acceptés
  • Salle d’allaitement
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