Operations Manager, INSA

• Advance Uber’s mission of safe transportation by developing and scaling initiatives that reduce safety incidents, prevent interpersonal conflict between riders and drivers, and improve overall road safety outcomes
• Identify and implement best practices from mobility, public safety, and other high-risk industries to strengthen trust in Uber’s commitment to safety
• Design and execute targeted campaigns by working closely with the marketing and comms teams to improve user confidence on the platform
• Track legislative, regulatory, and societal developments related to safety, translating these insights into thoughtful policy guidance and product recommendations
• Analyze safety data and user sentiment to understand the drivers of trust, conflict de-escalation, and perceived risk, and improve in-app safety communications using these insights
• Partner with Product and Engineering teams to build and deploy technology-driven solutions that proactively prevent incidents, reduce accident risk, and enable faster, more effective safety response
• Develop deep expertise in the factors that contribute to interpersonal conflict, unsafe driving behavior, and elevated risk on the platform, serving as a subject-matter expert and advisor for cross-functional initiatives
• Act as a unifying force across Product, Legal, Policy, Comms, Driver Operations, and regional leadership to drive alignment and execution on safety-critical decisions
• Work with leadership to define and evolve Uber’s long-term safety strategy, including priorities for road safety, On-Trip conflict prevention, and incident reduction, balancing user trust, regulatory expectations, and business growth

• A customer-first mindset with a strong passion for creating safe, respectful, and reliable transportation experiences
• Strong analytical and problem-solving skills, with the ability to use data to identify risk patterns, assess impact, and guide decision-making
• 2+ years of experience in operations, analytics, consulting, customer experience, or risk management
• Excellent communication and stakeholder management skills, with the ability to influence across functions and seniority levels
• A creative, experimental approach to problem-solving, with comfort taking calculated bold bets to drive meaningful safety improvements
• Experience designing, implementing, and optimizing scalable programs or operational processes
• High ownership, adaptability, and a generalist mindset suited to a rapidly changing environment

Experience working on road safety, public policy, trust & safety, or high-scale consumer platforms is a strong advantage