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The National Indigenous Training Academy (NITA), based at Ayers Rock Resort, is searching for a Residential Operations Manager to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks. The NITA residential program supports up to 80 trainees in dormitory-style accommodation whist they complete their traineeship at Ayers Rock Resort. As Operations Manager you will ensure that the residential environment is safe, predictable, calm, culturally respectful and aligned with workplace expectations. The Operations Manager requires visible on-site leadership and is the primary operational interface between NITA Residential and hotel operations. We want trainees to graduate with more than their qualification – we want to develop life skills and provide opportunities for trainees to become strong in their culture. The Operations Manager role is supported by our dedicated wellbeing support structure, including the GM of Wellbeing, Senior Counsellor and NITA Youth Workers.
Job Responsibility:
Design, deliver and continuously improve the NITA Residential Program to support trainee wellbeing, stability, work readiness, and successful participation in training and employment
Lead, supervise and develop Wellbeing Support Workers to deliver consistent trauma-informed and culturally safe residential support
Build and maintain effective working relationships to act as a key point of coordination across NITA, hotel operations, People & Culture, and external service providers
Ensure that the residential environment is safe, predictable, calm, culturally respectful and aligned with workplace expectations
Provide visible on-site leadership and be the primary operational interface between NITA Residential and hotel operations
Requirements:
Minimum 5 years practice experience in relevant role
Demonstrated cultural authority, community credibility or experience working within Aboriginal kinship, community or organisational structures
Relevant tertiary qualifications in social work or related field OR relevant Diploma qualification
Equivalent lived experience and demonstrated capability will be considered in lieu of formal qualifications
Passionate about supporting young adults in achieving their goals
Understand the unique and diverse strengths and challenges facing Aboriginal and Torres Strait Islander young people, with a willingness and capacity to listen and learn
A National Criminal History Check is a mandatory step in the recruitment process