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Allied Universal® Logo Allied Universal® · -

Operations Manager - Government Site

United States, Washington D.C. 105000.00 USD / Year · Job Posted January 20, 2026
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Job Description

Allied Universal® is hiring an Operations Manager. The Operations Manager (supports contracts by providing operational oversight, compliance assurance, and after-hours leadership across assigned portfolios. The Operations Manager serves as an operational extension of portfolio leadership, with primary responsibility for roving coverage during off-hours and weekends. The position focuses on sites that do not maintain 24/7 operations, ensuring compliance with National Standards of Work (NSOW), Allied Universal policies, and contractual requirements.

Job Responsibility

  • Ensure staffing, training, certification, and performance levels are maintained in accordance with Standards of Work (SOW), post orders, and Allied Universal policies
  • Provide roving operational leadership across customer sites during evenings, weekends, and holidays, with emphasis on non-24/7 locations
  • Conduct operational inspections, compliance audits, and readiness assessments during off-hours
  • Evaluate/audit Daily Activity Reports, incident reports, patrol logs, SMARTbook/NPSOLP documentation, and other required records for quality assurance
  • Identify service gaps, compliance risks, and performance trends
  • recommend and implement/support corrective actions
  • Participate in selection and placement of supervisory/management personnel
  • design career development and performance improvement plans for implementation as needed
  • Provide field coaching and corrective guidance to supervisors and officers as deficiencies are identified
  • Serve as after-hours escalation support for operational issues including staffing shortages, incidents, and client concerns
  • Coordinate with Portfolio Managers and client stakeholders regarding off-hours incidents or escalations
  • Support training and compliance efforts, including firearms qualification coordination, refresher training validation, and certification tracking
  • Assist with hiring support activities including onboarding documentation and adjudication readiness for background investigations
  • Maintain liaison support with customers representatives during assigned operational windows
  • Ensure safeguarding of Sensitive Security Information (SSI), Personally Identifiable Information (PII), and other protected data
  • Support special projects, mobilizations, site transitions, and surge operations as assigned

Requirements

  • High school diploma or equivalent
  • United States Citizenship (in order to obtain required government clearance)
  • Valid driver’s license
  • Post hire, must be able to complete all training requirements and possess all required licenses and certifications
  • Minimum of five (5) years of progressively responsible experience in federal protective service, federal security, law enforcement, military, or contract security operations
  • Prior supervisory or management experience in a multi-site or portfolio environment
  • Working knowledge of National Standards of Work (NSOW)
  • Strong operational leadership and decision-making skills, particularly in off-hours environments
  • Ability to maintain professional composure during urgent or high-pressure situations
  • Excellent oral and written communication skills
  • Proficiency with Microsoft Office, web-based systems, and reporting tools
  • Ability to handle sensitive information with discretion
  • utilize rapid and effective judgement in responding to unusual or emergency situations
  • Ability to manage multiple priorities independently

Nice to have

  • Law enforcement or military leadership background
  • Experience supporting federal client audits and inspections
  • Experience managing dispersed, unionized, or large-scale workforces
  • College degree in Criminal Justice or related protective service related field of study

What we offer

  • Medical/Dental/Vision coverage
  • Free employee life insurance
  • Paid employee training and development
  • 401K
  • Employee assistance programs
  • Paid holidays and flexible PTO (Paid Time Off)
  • Great company culture and work/life balance
  • Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
  • Employee Assistance Program
  • Employee Discount Program
  • Tuition Discount Program
  • Training & Career Development Programs
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