Operations Manager - Global Hospitality Services Job at Citi (Mumbai)

Hotel Operations Manager

As the Operations Manager, you will be responsible for implementing standard ope...

Location

United Kingdom , Chester

Salary:

Not provided

Aimbridge Hospitality EMEA

Expiration Date

January 13, 2026

Requirements

Experience and a successful track record of managing at HOD level within a hotel or hospitality venue
Experience within a major global brand is preferred
Strong leadership skills with the ability to motivate and manage a hotel team
Extensive experience in creating and implementing strategies that drive success
Extensive experience of working within a structured team environment
Able to demonstrate effective influencing skills
Highly commercially driven
Highly motivated and enthusiastic
Good team player
Experience managing a busy team to improve their performance through coaching and feedback

Job Responsibility

Implement standard operating procedures across all hotel departments
Ensure effective performance management
Contribute to the strategic business plan
Maximize revenue opportunities
Oversee hotel operations in the absence of the General Manager
Prioritise the customer experience by analysing guest feedback and implementing action plans
Collaborate with department heads
Lead recruitment efforts
Foster team development
Promote a culture of service excellence

What we offer

Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
24/7 access to our employee assistance programme
Uncapped incentives to reward you for your contributions
Minimum of 30 days holiday
Staff meals on duty
Access to hotel gym facilities
Free staff parking

Fulltime

Onsite Delivery Manager

We are seeking a highly experienced and proactive Onsite Delivery Manager to lea...

Location

France , EVRY-COURCOURONNES

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

10–15 years of experience in IT Infrastructure Operations
minimum 5 years in an onsite Delivery Manager role for IT operations projects
prior experience delivering services using a Global delivery model, Managed services model with distributed teams
experience leading transformation of ITOps
good understanding of leading transformation using AIOps
excellent communication and stakeholder management skills, with proven expertise in engaging, liaising with, and managing a diverse set of executive-level stakeholders (VP and above)
ability to articulate complex technical solutions to both technical and non-technical audiences
proven experience in IT service delivery within the hospitality industry
proven experience managing services delivered 100% by offshore (India-based) teams
strong understanding of enterprise IT infrastructure hosted on-prem

Job Responsibility

Act as the primary onsite interface for customer stakeholders across IT and business functions
manage delivery of IT operations services including Network & Storage, Backup (Commvault), OS Patching
lead and coordinate high-priority incident resolution involving Customer IT teams, third-party IT vendors, and product support teams (e.g., Nutanix, Oracle, Commvault)
ensure effective communication in French, bridging gaps between customer stakeholders and the India-based delivery team
drive SLA adherence and ensure high-quality service delivery across L1, L2, and L3 support functions
demonstrate ownership and accountability for service outcomes and customer satisfaction
collaborate with offshore teams to ensure alignment with customer and ITCi processes
support and contribute to the cloud transformation program, with a focus on learning and adapting to AWS-based operations.

What we offer

Retribution salariale
plan de carrière
plan de formation en compétences technologiques
retribution flexible (health insurance, meal tickets, childcare, transport card).

Fulltime

Vice President, Wellness, Global

As Vice President of Wellness, you will play a pivotal role in shaping and eleva...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Rosewood Hotel Group

Expiration Date

Until further notice

Requirements

Minimum 10 years of luxury spa or wellness experience, with at least 5 years in a senior leadership role
Strategic mindset with strong business acumen and the ability to drive profitability and brand positioning through wellness
Exceptional interpersonal and leadership skills, with the ability to coach, mentor, and collaborate across all levels of the organization
Bachelor’s degree in Hotel Management or equivalent preferred
deep understanding of hotel operations and their interface with wellness

Job Responsibility

Lead initiatives to position RWHG as a global leader in wellness and lifestyle, driving brand differentiation and preference
Oversee the design and development of wellness facilities including gyms, spas, pools, resort recreation, and children’s areas
Guide service and performance standards across wellness areas, supporting properties in maximizing revenue and guest satisfaction
Collaborate with cross-functional teams and property leadership to ensure cohesive execution of wellness strategies and pre-opening support
Recommends and assists in ROI projections for wellness renovations, working with the operator and design & project services teams
Identifies and develops wellness talent, both through internal and external resources
Assists with on-site co-ordination pre-opening, and guides the wellness team through the pre-opening phase
Gives input and direction to training needs across wellness areas, ensuring they are comprehensive and leading market trends
Is a mentor to wellness team members and ensures that key personnel are actively integrated with the senior on property management team
Assesses and reviews revenue streams across the properties wellness areas, providing support to ensure these are being maximised

Fulltime

IT Manager

As a member of the property management staff, contributes advanced knowledge and...

Location

China , Jinan

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

BS/BA or equivalent work experience
3-5 years experience in like position
Previous experience in IR Global Field Services or Marriott Systems Support desirable
System-related professional certifications desired

Job Responsibility

Ensure client technology needs are met
Monitor, verify and manage acquisition and maintenance of property based systems
Analyze information and propose solutions
Maintain, inspect and repair equipment
Verify computer and network operations are monitored
Manage IR activities to ensure property infrastructure and applications systems are functional
Administer and maintain mail and email
Maintain inventories and manage IT hardware/software
Provide Internet support and maintenance
Provide cable management support

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Global community
Engaging experiences and thoughtful service

Fulltime

IT Manager

As a member of the property management staff, contributes advanced knowledge and...

Location

China , Jinan

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

BS/BA or equivalent work experience
2-4 years experience in similar position
Previous experience in IR Global Field Services or Marriott Systems Support desirable
System-related professional certifications desired

Job Responsibility

Ensure client technology needs are met
Monitor acquisition and maintenance of property based systems
Analyze information and propose solutions
Maintain, inspect and repair equipment
Manage IR activities to ensure property infrastructure and applications systems are functional
Administer and maintain mail and email
Maintain inventories and manage IT hardware/software
Provide Internet support and maintenance
Provide cable management support
Generate systems communications for property users

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Global community
Engaging experiences and thoughtful service

Fulltime

International MICE Sales Manager

International MICE Sales Manager position at Madrid Marriott Hotel Princesa Plaz...

Location

Spain , Madrid

Salary:

35000.00 - 45000.00 EUR / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Administration, International Commerce, Tourism, or Hospitality Management
Minimum 3-5 years' experience in international MICE sales roles, preferably within 4*/5* hotels or prestigious international chains
Deep understanding of the global MICE market, including trade fairs, agency networks, DMCs, market trends, and client expectations
High availability to travel nationally and internationally, with flexibility to adapt to event schedules, including occasional weekends
Fluent in Spanish and English (bilingual level)
Strong negotiation and deal-closing skills, with the ability to manage complex, high-value client relationships
Established portfolio of clients within international source markets
Strategic, proactive, and autonomous professional, with a strong results orientation, analytical mindset, and continuous-improvement approach
Proven experience in hotel repositioning and/or openings
Excellent networking, presentation, and cross-functional collaboration skills in dynamic environments

Job Responsibility

Design and execute the hotel's international MICE sales strategy, fully aligned with Marriott International's global objectives
Represent the hotel at international trade fairs and industry events (IMEX, IBTM, etc.), ensuring maximum brand visibility in key markets
Build and strengthen relationships with international agencies, DMCs, corporations, and professional associations
Identify new markets and global expansion opportunities, particularly across Europe, the Americas, and other strategic regions
Plan and carry out sales trips and client visits, tailoring the agenda to key market seasons
Develop tailored, competitive commercial proposals, ensuring profitability and long-term partnerships
Collaborate closely with Sales, Revenue, and Operations teams to guarantee flawless execution of international events
Analyze global MICE market trends, monitor competitors, and identify opportunities to further reposition the hotel
Work in synergy with Marriott's regional sales offices (GSO) to enhance lead generation and drive business performance
Provide regular reporting and pipeline updates on international and national opportunities during peak seasons

What we offer

Performance-based incentives
Exclusive Marriott Bonvoy benefits with preferred rates on hotels, experiences, and global programs
Continuous learning through Marriott and Selenta Group's global training platforms
Real opportunities for international career growth within the group
Work in a multicultural environment with international teams and clients

Fulltime

Account Manager, Field Marketing

The Account Manager is responsible for managing and maintaining on-going relatio...

Location

Brazil

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

College (University) degree required in marketing, hospitality management, or related field
Postgraduate or master’s degree in marketing or equivalent preferred
2+ years of experience in equivalent position
1+ years managerial experience preferred, leading a team or a project
Travel industry, hotel property experience, Field Marketing experience, or related, preferred
Fluency of English and Spanish required- Portuguese a plus
Excellent verbal communication and writing skills
Leadership qualities are a must (self-starter)
Must be a team player and collaborate well with multiple stakeholders
Excellent technical and project management skills

Job Responsibility

Serves as the primary point of contact for a collection of hotels for Field needs
Designs customized annual marketing, and implementation plans for each assigned property including setting key marketing goals and identifying key marketing channels to be utilized to reach goals
Communicates with property to get input throughout planning process
Understands owner expectations in order to develop effective marketing solutions that meet the expectations and create value for both owners and Marriott International
Develops a thorough understanding of the lodging business (hotel operation, industry drivers, challenges, competitors, MI’s position in the global marketplace) and cutting edge marketing trends to unveil opportunities for growth
Understands global brand and marketing strategies and their application to the Latin American markets and its consumers
Evaluates if global strategies meet the marketing needs of all the brands for the Latin American Markets and pull through new marketing programs/products/services to ensure successful, brand appropriate local implementation
Provides marketing budget guidance to property leadership
Works with COEs, KEs and other MI teams to execute key marketing and digital activities
Manages coordinators and any other Field support personnel, as assigned and ensure quality of work

Fulltime

Account Manager

The Account Manager, Small Medium Business, APEC/EMEA/CALA, reports to the VP, S...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university and 2+ years of relevant proactive sales experience, demonstrating progressive career growth and a pattern of exceptional performance
OR 4+ years of relevant proactive sales experience, demonstrating progressive career growth and pattern of exceptional performance
excellent PC skills including proficiency using MS Office, PowerPoint, spreadsheets and CRM applications
fluent in English written and spoken

Job Responsibility

Champions the SMB Program across markets, acting as a subject matter expert and internal advocate
identifies, pitches and converts qualified SMBs into active accounts
monitors performance and optimizes account engagement
onboards new accounts to ensure seamless activation
develops and delivers compelling presentations and demos to prospective SMBs, tailoring messaging to local market needs
develops and refines sales collateral, talking points and assets aligned with the Program’s evolving strategy
supports and develops targeted campaigns to drive awareness and revenue
partners with continent marketing teams to ensure messaging consistency and leverages promotional opportunities
serves as a liaison between continent stakeholders, property teams and global sales operations
provides customer and market feedback to SMB Program Director to support further Program development and strategic adaptations

What we offer

equal opportunity employer
access to opportunity
fosters an environment where the unique backgrounds of associates are valued and celebrated

Fulltime

Operations Manager - Global Hospitality Services

Citi

Location:
India , Mumbai

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
November 08, 2025

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