Operations Manager for Customer Care, Wells Fargo

Wells Fargo

Location:
Philippines, Taguig City

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Operations Manager. This job is responsible for activities that support the operational infrastructure, performance, and efficiency.

Job Responsibility:

Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
Engage stakeholders and internal partners associated within the Operations area
Work independently on moderately complex issues and projects
Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
Provide training, performance, evaluation and coaching of less experienced team
Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
Provide responsibility for budget and financial performance
Collaborate and influence all levels of professionals including more experienced managers
Lead team to achieve objectives
Manage allocation of people and financial resources for Operations
Mentor and guide talent development of direct reports and assist in hiring talent

Requirements:

4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience

Additional Information:

Job Posted:
June 19, 2025

Expiration:
July 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Operations Manager for Customer Care

Wells Fargo

Location:Philippines, Taguig City

Category:-

Contract Type:Not provided