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Operations Manager, Field Service

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Zero Homes

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Location:
United States , Denver

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Category:
-

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Contract Type:
Not provided

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Salary:

100000.00 - 125000.00 USD / Year

Job Description:

Zero Homes is hiring an Operations Manager for our HQ location in Denver. As the Operations Manager dedicated to Field Service, you will be responsible for managing and supporting a pipeline of heat pump and electrification service issues while prioritizing great customer experiences and installation quality improvement. If you are looking for a high-impact role at a high-growth climate company, are hyper-organized and love bringing structure to your environment, or just love heat pumps, apply to join our team!

Job Responsibility:

  • Take full ownership of building, managing and executing a service response plan for our pipeline of customers
  • Manage and triage service issues with HVAC and related electrification installations, dispatching service contractors and providing diagnostic and troubleshooting support
  • Manage and develop contractor relationships for our service offering
  • Track and maintain service documentation in order to continuously improve quality, by identifying recurring installation challenges and developing best practices
  • Conduct on-site walkthroughs of high-priority field issues to troubleshoot and dispatch technicians, or resolve minor field issues yourself (approximately 20% of the time)
  • Be a key contributor to developing and implementing long term service & maintenance offerings for new customers
  • Improve installation quality and customer experience of each project we install

Requirements:

  • 5+ years as a heat pump service technician or in-field installer
  • 2+ years of experience as an operations or service manager, with preferable team management experience
  • In depth knowledge of heat pumps, controls and commissioning
  • Experience in project management & delivering excellent customer service
  • Strong ability to organize, prioritize, multitask and delegate
  • Excellent communication - the ability to manage contractors and interact professionally with customers
  • Energetic and self-driven, with a strong sense of self-ownership and follow through
  • Proficiency in CRM tools, Field Service Tools, Microsoft Office, G-Suite
  • You live within 50 miles of Denver, CO (or are willing to relocate with assistance)
  • You are willing and able to travel to job sites and have a technical acumen to troubleshoot installation challenges
  • You are willing to remotely support urgent service calls on nights and weekends as needed
What we offer:
  • Meaningful Equity
  • Medical and Vision
  • Generous PTO + sick days
  • Workstation stipend
  • Industrial office space in Downtown Denver

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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