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Zero Homes Logo Zero Homes · -

Operations Manager, Field Service

United States, Denver 100000.00 - 125000.00 USD / Year · Job Posted January 03, 2026
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Job Description

Zero Homes is hiring an Operations Manager for our HQ location in Denver. As the Operations Manager dedicated to Field Service, you will be responsible for managing and supporting a pipeline of heat pump and electrification service issues while prioritizing great customer experiences and installation quality improvement. If you are looking for a high-impact role at a high-growth climate company, are hyper-organized and love bringing structure to your environment, or just love heat pumps, apply to join our team!

Job Responsibility

  • Take full ownership of building, managing and executing a service response plan for our pipeline of customers
  • Manage and triage service issues with HVAC and related electrification installations, dispatching service contractors and providing diagnostic and troubleshooting support
  • Manage and develop contractor relationships for our service offering
  • Track and maintain service documentation in order to continuously improve quality, by identifying recurring installation challenges and developing best practices
  • Conduct on-site walkthroughs of high-priority field issues to troubleshoot and dispatch technicians, or resolve minor field issues yourself (approximately 20% of the time)
  • Be a key contributor to developing and implementing long term service & maintenance offerings for new customers
  • Improve installation quality and customer experience of each project we install

Requirements

  • 5+ years as a heat pump service technician or in-field installer
  • 2+ years of experience as an operations or service manager, with preferable team management experience
  • In depth knowledge of heat pumps, controls and commissioning
  • Experience in project management & delivering excellent customer service
  • Strong ability to organize, prioritize, multitask and delegate
  • Excellent communication - the ability to manage contractors and interact professionally with customers
  • Energetic and self-driven, with a strong sense of self-ownership and follow through
  • Proficiency in CRM tools, Field Service Tools, Microsoft Office, G-Suite
  • You live within 50 miles of Denver, CO (or are willing to relocate with assistance)
  • You are willing and able to travel to job sites and have a technical acumen to troubleshoot installation challenges
  • You are willing to remotely support urgent service calls on nights and weekends as needed

What we offer

  • Meaningful Equity
  • Medical and Vision
  • Generous PTO + sick days
  • Workstation stipend
  • Industrial office space in Downtown Denver
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