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Zero Homes is hiring an Operations Manager for our HQ location in Denver. As the Operations Manager dedicated to Field Service, you will be responsible for managing and supporting a pipeline of heat pump and electrification service issues while prioritizing great customer experiences and installation quality improvement. If you are looking for a high-impact role at a high-growth climate company, are hyper-organized and love bringing structure to your environment, or just love heat pumps, apply to join our team!
Job Responsibility:
Take full ownership of building, managing and executing a service response plan for our pipeline of customers
Manage and triage service issues with HVAC and related electrification installations, dispatching service contractors and providing diagnostic and troubleshooting support
Manage and develop contractor relationships for our service offering
Track and maintain service documentation in order to continuously improve quality, by identifying recurring installation challenges and developing best practices
Conduct on-site walkthroughs of high-priority field issues to troubleshoot and dispatch technicians, or resolve minor field issues yourself (approximately 20% of the time)
Be a key contributor to developing and implementing long term service & maintenance offerings for new customers
Improve installation quality and customer experience of each project we install
Requirements:
5+ years as a heat pump service technician or in-field installer
2+ years of experience as an operations or service manager, with preferable team management experience
In depth knowledge of heat pumps, controls and commissioning
Experience in project management & delivering excellent customer service
Strong ability to organize, prioritize, multitask and delegate
Excellent communication - the ability to manage contractors and interact professionally with customers
Energetic and self-driven, with a strong sense of self-ownership and follow through
Proficiency in CRM tools, Field Service Tools, Microsoft Office, G-Suite
You live within 50 miles of Denver, CO (or are willing to relocate with assistance)
You are willing and able to travel to job sites and have a technical acumen to troubleshoot installation challenges
You are willing to remotely support urgent service calls on nights and weekends as needed