Operations Manager, Expert Insights - ECS Job at AlphaSense (Chicago)

Senior Manager, Expert Insights - ECS

The Senior Manager, Expert Insights is a pivotal, high-impact leadership role re...

Location

United States , Chicago

Salary:

133200.00 - 162000.00 USD / Year

AlphaSense

Expiration Date

Until further notice

Requirements

6+ years of progressive operational experience
2+ years of experience managing managers
Demonstrated success in leading and motivating leaders and managing high-performing teams
Proven ability to translate business objectives into actionable operational strategies and scalable processes
High proficiency in data analysis and using operational metrics to drive large-scale decisions
Exceptional executive communication skills (written and verbal), capable of presenting complex operational concepts

Job Responsibility

Talent Development & Strategic Staffing: Proactively identify staffing needs and recruit top-tier talent to build a team that achieves growth targets and enhances customer relations
Team Development: Foster a culture of high performance and continuous learning by mentoring, coaching, and developing team members with clear career paths
Culture & Engagement: Champion a positive and engaging team culture that attracts and retains high-caliber professionals committed to excellence
Exceptional Service: Drive a culture of exceptional service, ensuring consistent, high-quality customer interactions across all touchpoints
Performance Management: Achieve and exceed key performance indicators (KPIs) through rigorous tracking, in-depth analysis, and proactive performance management
Quality Assurance: Guarantee the delivery of consistently strong customer service that not only meets company standards but also surpasses customer expectations
Retention & Growth: Develop and execute innovative strategies to retain and grow key customer accounts, transforming customer feedback into actionable business opportunities
Strategic Partnerships: Collaborate with cross-functional partners to identify and remove barriers to growth, ensuring a seamless path to success
Relationship Management: Cultivate and maintain high-trust, long-term relationships with key customers and stakeholders
End-to-End Ownership: Demonstrate complete ownership of projects from inception to completion, proactively identifying and resolving roadblocks with compelling and effective solutions

Fulltime

Manager I, Expert Insights - ECS

The Manager I, Expert Insights - ECS will be responsible for coaching Analysts o...

Location

Ireland , Waterford

Salary:

Not provided

AlphaSense

Expiration Date

Until further notice

Requirements

3+ years of experience in people management
Ability to effectively train, coach and mentor a team to ensure delivery of world-class service
Exceptional communication and interpersonal skills, capable of building relationships at all levels
Open-minded and curious listener who is able to pick up context quickly and can navigate ambiguity to get to the heart of the problem
Self-starter attitude who can initiate and drive projects to completion with minimal guidance
Ability to handle multiple tasks and assume responsibility for quality results with minimal supervision

Job Responsibility

Develop, manage, and incentivise Analysts & Customer Research Managers in achieving and exceeding key metrics
Coach Analysts & Client Research Managers to deliver unmatched service and communicate professionally with customers and experts
Interview, hire, and develop (post-onboarding training) a team of Analysts who ramp to full contribution within 12 weeks
Compile team reports, conduct 1:1’s, and conduct regular quality assurance reviews
Work closely with Senior Managers/Director of Operations to provide feedback and execute on department-wide initiatives

Senior Director, Expert Insights - ECS

The Senior Director will play a critical leadership role in scaling and optimizi...

Location

United States , Chicago; New York

Salary:

167000.00 - 230000.00 USD / Year

AlphaSense

Expiration Date

Until further notice

Requirements

6+ years of experience managing and scaling teams, including experience managing other people leaders
Proven ability to coach, develop, and performance-manage teams to exceed service delivery goals and KPIs
Demonstrated success leading through complexity in a fast-paced, high-growth environment
Strong cross-functional collaboration skills—able to partner effectively across levels and departments
Proficiency in data analysis (Excel/Sheets) with a comfort managing through metrics and dashboards
Excellent communication and interpersonal skills
able to inspire trust and alignment at all levels
Strong strategic thinking paired with a bias for action
capable of balancing long-term vision with short-term execution
Embodies an ownership mindset: no task is too small, and they proactively step in to solve problems and drive outcomes

Job Responsibility

Lead and coach a team of people managers, empowering them to drive expert call volume, project fulfillment, and best-in-class customer service
Collaborate with Sales, Account Management, Product, and Strategy Ops to align on shared goals, improve handoffs, and deliver end-to-end customer value
Partner with Product and Tech teams to define tooling, workflows, and automations that improve operational efficiency and scalability
Develop and implement scalable playbooks and frameworks that ensure consistent, high-quality outcomes across customer segments
Establish clear team KPIs, manage performance through data, and implement effective incentives and coaching programs to achieve ambitious growth targets
Drive strategic, cross-functional initiatives that address operational gaps and unlock long-term growth and efficiency
Own a book of business and act as the senior point of contact for a portfolio of customers – cultivating relationships, understanding customer needs, and delivering an exceptional experience at every touchpoint

What we offer

performance-based bonus
equity
a generous benefits program

Fulltime

Senior Data Engineer

We are looking for a talented Senior Data Engineer to build and scale the data i...

Location

United States , South Salt Lake

Salary:

130000.00 - 170000.00 USD / Year

Torus

Expiration Date

Until further notice

Requirements

Typically requires a bachelor's degree in Computer Science, Engineering, Information Technology, Data Science, or a related technical field and 5+ years of experience building scalable data pipelines
Strong experience building batch and streaming data pipelines using distributed processing frameworks
3+ years of experience designing and implementing ELT pipelines for data extraction, transformation, and loading from diverse sources
Expert proficiency in Python with strong software engineering fundamentals
Advanced SQL skills and experience with relational databases and data warehousing
Hands-on experience with data warehouse modeling, including dimensional modeling and schema design
Experience with cloud platforms (AWS preferred) and infrastructure-as-code tools
Practical experience owning production data systems with DevOps fundamentals
Experience with containerization (Docker) and orchestration concepts
Passion for data quality, monitoring, and building reliable systems

Job Responsibility

Design, build, and maintain scalable batch and streaming data pipelines that handle high-volume IoT telemetry and business data
Develop robust ELT workflows to ingest, transform, and load data from diverse sources including APIs, databases, IoT devices, and third-party systems
Build and optimize our data warehouse using Redshift, implementing dimensional models that support analytics and machine learning use cases
Implement real-time data processing systems that enable immediate insights and rapid response to system events
Develop incremental SQL patterns in dbt for efficient data transformation
Build tools, processes, and pipelines to enforce, check, and manage data quality at scale
Develop monitoring and alerting systems to ensure pipeline reliability and data freshness
Create data validation frameworks and automated testing for data pipelines
Establish best practices for data governance, documentation, and lineage tracking
Build frameworks that enable data scientists to deploy models to production efficiently

What we offer

Employee Rewards Package including Equity
401(k) Retirement Savings Plan
Health Benefits Package: Choice between traditional PPO or HSA eligible medical plans
Dental insurance
and Vision insurance
Human-centered Paid Time Off including Unlimited Discretionary PTO or 10 days of accrued PTO
10-days paid company holidays
Waiting period-free 100% paid parental leave
Torus paid Life and AD&D Insurance with option to purchase additional coverage
Voluntary Short- and Long-Term Disability Insurance

Fulltime

Lead Platform Engineer

To design, develop and improve software, utilising various engineering methodolo...

Location

United Kingdom , London

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Hands-On Technical Leadership: Deliver core platform components (Python services, orchestration, GPU clusters, inference gateways, model registries)
Technical Strategy & Direction: Define and evolve the technical roadmap for AI enablement—covering generative AI, LLMOps, model serving, and data pipelines
Platform at Scale: Apply experience running large-scale distributed platforms with high reliability, cost efficiency, and security
Gen AI Expertise: Understand unique challenges in Generative AI (e.g., latency, cost, safety, evaluation, fine-tuning) and design solutions accordingly
Plugged into AI Developments: Stay current with emerging AI trends, foundation models, open-source tooling, and best practices
bring insights into platform evolution
Governance & Risk Management: Embed secure-by-design principles, compliance controls, and auditability into platform architecture
Ensure adherence to data privacy, model governance, and AI safety standards
Partner with Risk, Compliance, and Cyber teams to mitigate operational and regulatory risks
Build High-Quality Systems: Write clean, maintainable code

Job Responsibility

Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance
Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives
Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing
Stay informed of industry technology trends and innovations and actively contribute to the organization’s technology communities to foster a culture of technical excellence and growth
Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions
Implementation of effective unit testing practices to ensure proper code design, readability, and reliability
Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives
Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function
Escalates breaches of policies / procedure appropriately
Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution
Supporting active commuters
Time to connect
Wellbeing in focus
Advanced trading floors
Hybrid working

Fulltime

New

HR Specialist

We are looking for a dedicated and detail-oriented HR Specialist to join our tea...

Location

United States , Spartanburg

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in human resources administration and HRIS systems
Proficiency in onboarding processes and employee relations
Familiarity with HIPAA regulations and compliance standards
Strong organizational skills with the ability to manage multiple tasks effectively
Excellent interpersonal and communication abilities
Experience with policy development and strategic planning
Ability to work collaboratively with leadership and cross-functional teams

Job Responsibility

Lead strategic initiatives to enhance organizational efficiency and ensure sustainability
Revise and expand policies and procedures, including employee manuals, to align with best practices and regulatory standards
Assist in preparing for audits, personnel evaluations, and grant or fiscal monitoring activities
Organize and coordinate office events, team-building activities, and employee engagement programs
Collaborate with leadership on special projects and provide support for various organizational needs

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Sales Colleague

At Currys we’re united by one passion: to help everyone enjoy amazing technology...

Location

United Kingdom , Stirling

Salary:

12.21 GBP / Hour

Currys plc

Expiration Date

Until further notice

Requirements

Approachable and friendly
Keen to learn about the latest technology
Comfortable achieving personal sales, service and customer experience targets
A strong team player, confident working across all parts of the store and winning as a team

Job Responsibility

Asking the right questions to match customers with products
Making every customer interaction memorable
Offering support services like delivery and installation, recycling and ways to pay
Contributing towards the overall sales performance of the store
Working across different departments and product ranges
Supporting with the running of the store by completing operational tasks

What we offer

Monthly performance-related bonus
Product discounts on the latest tech
A range of wellbeing initiatives
30 days of annual leave (including bank holiday entitlement)
Competitive pension scheme (for permanent colleagues)

Parttime

New

Senior Commercial Manager (Governance / Assurance)

Senior Commercial Manager (Governance / Assurance) role within the Directorates’...

Location

United Kingdom , Bristol

Salary:

Not provided

Morson Talent

Expiration Date

Until further notice

Requirements

A track record of managing and delivering Governance and/or Assurance related activities, preferably within a nuclear and/or major programme environment
Commercial management experience with NEC and/or FIDIC (preferably both) in complex infrastructure or energy projects
Experience of delivering board level insight reports and ownership of the reporting and data within those reports
Innovative in problem-solving, embracing new ideas to deliver successful results
Good communication and presentation skills
Good understanding of the UK regulatory framework
Ability to work with subject matter experts to take complex information and effectively distil this into key requirements for implementation
Ability to engage with individuals at all levels - including escalating matters to senior leadership where appropriate
Excellent communication skills
Problem solver who can understand wider strategic context and is prepared to take ownership and work autonomously to deliver requirements which meet these aims

Job Responsibility

Manage and deliver the yearly schedule of assurance activities in accordance with the Governance Framework
Oversee the delivery of Cost Verification audits, supporting review and development of approach, insights and any training or improvement work identified
Oversee the management of the Contract Document Change process
Represent the Client Team where required on Project Groups, Committees and Boards
Work with others across the Supply Chain Directorate to ensure appropriate levels of understanding around the delivery of these services, and consider different communication and training types to facilitate this
Oversee delivery of actions identified from assurance and cost verification reports, and follow up on these actions to make sure they are closed out in a timely manner
Escalate areas of Commercial Risk resulting from non-compliance, or ineffective process, to the Commercial Lead and via appropriate risk registers, with clear action plans for improvement
Review Directorate processes and procedures which are relevant to assurance and cost verification activity, and input any proposed changes to these (prior to technical review/owner approvals)
Report key updates to the Commercial Lead and Supply Chain Directorate Senior Leadership Team
Produce slide packs where required for relevant forums such as Risk and Audit Sub-committee or HPC GenCo Board

Operations Manager, Expert Insights - ECS

AlphaSense

Location:
United States , Chicago

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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