Operations Manager Electronic Commerce Services

Wells Fargo is seeking an Operations Manager for Electronic Commerce Services (ECS) Operations. This is a leadership role within ACH, ECS, and Instant Payments, under the Global Operations organization within the Chief Operating Office (COO). In addition to managing the performance and development of a team, we seek someone who will partner with peer managers and key stakeholders to support a culture of process excellence, innovation, and collaboration that places the customer at the center of everything we do. Electronic Commerce Services Operations supports Wells Fargo corporate and commercial clients enrolled in various products and services related to the simplification and streamlining of their Accounts Payables and Accounts Receivables business activities through translation services and enhanced workflow features designed specifically for their unique ERP platforms. The role supports business processes (Payment Manager, Receivables Manager, Integrated Receivables, and eBox) and products. This includes working directly with clients of these processes and products, with support of these clients and business partners via inbound and outbound contact channels (phone and email) to resolve exceptions, meeting critical deadlines and SLAs for timely processing of payments and reporting, as well as ensuring timely communication and escalation of system issues or customer impact events with all internal and external stakeholders.