Operations Manager - Dispatch Hub

We are looking for an experienced and motivated Operations Manager to lead a busy telecommunications dispatch hub supporting the Openreach network based in our Wembley office. In this role, you will oversee a team of more than 100 dispatchers responsible for coordinating engineers completing residential fibre and copper installations, repairs, and service appointments. This is a fast-paced operational leadership role where no two days are the same. You’ll be responsible for ensuring engineers are deployed efficiently, customer commitments are met, operational targets are achieved, and teams remain engaged and high-performing. The ideal candidate will have strong people management experience, excellent operational awareness, and a background in telecoms, field service, logistics, or workforce management environments.