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Operations Manager, Custodial & Mechanical Services

Canada, Richmond Hill Contract work 59000.00 - 80000.00 CAD / Year · Job Posted February 04, 2026
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Job Description

As an Operations Manager, you will be responsible for the overall success of the custodial and assigned soft services operations. You will ensure client satisfaction, financial performance, safety compliance, and operational excellence by leading and developing teams, maintaining quality standards, and ensuring compliance with Compass Group Canada policies, procedures, and contractual requirements.

Job Responsibility

  • Plan, organize, and oversee all custodial and assigned soft services operations
  • Ensure consistent delivery of high‑quality services
  • Champion a strong health and safety culture
  • Conduct regular health and safety inspections
  • Investigate incidents, injuries, and near misses
  • Coordinate and support regulatory, building, and compliance inspections
  • Oversee minor maintenance and soft services activities
  • Coordinate, escort, and support external contractors
  • Plan, schedule, and supervise daily traffic‑control operations
  • Recruit, hire, train, coach, and develop associates
  • Build and maintain strong client relationships
  • Support financial and performance accountability

Requirements

  • Minimum of 5 years’ experience in custodial, facilities, or support services operations
  • Proven leadership experience managing supervisors and front-line teams
  • Strong knowledge of custodial operations, health and safety regulations, and quality assurance
  • Working knowledge of building systems and soft facility services
  • Experience coordinating contractors and managing work-order systems
  • Strong communication, organizational, and customer-service skills
  • Ability to work a flexible schedule, including mornings, evenings, weekends, and special events

What we offer

  • Health Benefits
  • A Focus on Mental Health and Wellness
  • Employment Assistance Program
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