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Operations Manager, Courier & Logistics

deliveroo.co.uk Logo

DELIVER

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Location:
United Kingdom , London

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Planning & Performance team is responsible for ensuring our courier network remains stable, engaged, and responsive across multiple markets. We oversee the lifecycle experience following onboarding, focusing on enabling new couriers to get started successfully and supporting ongoing participation over time. Our mission is to maintain a reliable and adaptable supply base that can flex in line with changing customer and operational demand. We combine data insights, operational strategy, and cross-functional collaboration to ensure our network remains healthy, resilient, and ready to scale.

Job Responsibility:

  • Shaping the performance and stability of the courier network across multiple markets
  • Focusing on the lifecycle beyond onboarding, ensuring strong engagement, sustainable participation, and the right balance of supply to meet evolving demand
  • Understanding network dynamics, identifying emerging risks or opportunities, and implementing effective operational responses
  • Maintaining a healthy and responsive supply base throughout the lifecycle
  • Taking initiatives from concept through to execution and continuous improvement
  • Translating data and insights into scalable strategies and frameworks
  • Building practical playbooks and mechanisms that drive consistent performance across markets

Requirements:

  • Demonstrated experience leading and delivering operational improvements or strategic initiatives in complex, fast-paced environments
  • Strong analytical capability
  • Working knowledge of SQL and comfort working with large datasets
  • Strong stakeholder management skills
  • A strong bias for outcomes

Nice to have:

  • Familiarity with experimentation, measurement design, and operational change management
  • Experience using basic automation tools (like Zapier, smart spreadsheets, or basic scripts)
  • Experience with courier, logistics, or gig economy operations
What we offer:
  • Competitive and comprehensive compensation and benefits package
  • Annual cash bonus, sign-on bonus or relocation support (depending on role and location)
  • Up to 5% matched pension contributions
  • Share awards (some roles)
  • Free Deliveroo Plus
  • Team lunches
  • 25 days annual leave plus bank holidays
  • One day of paid leave per year to volunteer
  • Funded single cover healthcare
  • On-site gym (HQ), discounted external gym membership
  • Access to wellbeing apps
  • Discounted dental insurance
  • Life assurance
  • Maternity, paternity and shared parental leave
  • Excellent kit to enable working from home
  • Access to free mortgage advice
  • Cycle to Work Scheme or Season Ticket Loans
  • Excellent learning and development opportunities
  • Regular Employee Resource Group (ERG) led social events
  • Summer and end-of-year parties

Additional Information:

Job Posted:
March 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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