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Operations Manager (Conference and Events) - Newmarket and Huntingdon Racecourses | Full-Time / Permanent Up to £33,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We're looking for a passionate, hands-on Operations Manager with a background in hospitality to manage and assist in the smooth delivery of the Conference and Events operation at the Newmarket Racecourses. You'll also have the opportunity to support at Huntingdon Racecourse in this exciting varied role. This is the chance to play a key role in delivering outstanding hospitality at some of the most renowned and historically significant horse racing venues in the world! Newmarket and Huntington Racecourses are part of Jockey Club Experiences, a partnership between the leading commercial group in British horse racing - The Jockey Club, and Compass Group UK & Ireland. We are Levy We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues, and major events, from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and Excel London, we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.
Job Responsibility
Manage the allocated causal team members to set up and break down meeting rooms and deliver live conference and events
To review the weekly payroll and assist the management of the variable payroll to achieve financial targets set while meeting the operational needs
Act as a central point of contact for C&E operational queries
Attendance of all regular meetings and briefings to ensure regular communication takes place with all stakeholders
Develop a good working relationship with the Hospitality team based at Newmarket
Use function sheets to gather customer expectations, room set us and menus requirements
Work with the chef team to ensure all special diets and allergens are managed on live event days
Ensure all H&S policy and procedures are followed
Support the People Operations team in the recruitment, selection, induction and retention practices for the C&E department
Take the lead for C&E team welfare and engagement activities
Generate and cost new 'look and feel' ideas to uplift service styles for C&E
Requirements
Some experience of delivering live conferences, meetings and events
A positive, approachable and a trouble shooter
Strong organisation, communication and computer skills
The ability to communicate at all levels and meet deadlines
A self-starter
motivated by a passion for quality and great service delivery
What we offer
Competitive salary and full company benefits
23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
Mental health support: 24/7 Employee Assistance Programme
Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days? additional leave after returning from maternity leave, day off for your baby?s first birthday, enhanced family leave
Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
Development opportunities: Professional subscriptions, ongoing training and structured career pathways
Meals on duty included
Free on-site parking
Opportunity to work across major sporting and hospitality events nationwide