Operations Manager, Commercial Partnerships & Merchant Solutions

• Own the day-to-day lifecycle: Lead the core operations of Deliveroo Capital, covering originations, merchant onboarding, partner coordination, SLA monitoring, and third-party partner reconciliation
• Drive sales operations & experience: Manage the end-to-end sales workflow from lead tracking to onboarding, whilst owning merchant NPS data collection, analysis, and feedback loops
• Leverage data insights: Use SQL and data analytics to diagnose operational bottlenecks, track performance, and produce clear weekly and monthly business updates for senior leadership
• Collaborate globally: Work closely with Wolt and DoorDash Capital teams to share learnings, align cross-border processes, and support group-wide Capital initiatives
• Manage commercial packaging: Drive partner account management, supplier coordination, performance tracking, and the operational relationship with our Shopify webstore vendor
• Support partnership portfolios: Maintain critical workflows across the wider partnerships estate, managing partner onboarding, contract renewals, and performance reporting
• Lead GTM & scale: Support Go-To-Market operations for new partnership launches and build documented, repeatable playbooks that support growth across markets

• Proven operations experience: Significant experience in strategy & operations, programme management, commercial operations, or a similar role within a fast-paced marketplace, fintech, or B2B environment
• Strong analytical approach: Proven ability to use data to structure complex problems, identify trends, and measure operational performance using SQL
• Process design expertise: Track record of building scalable operational processes, playbooks, and workflows in ambiguous or fast-changing environments
• Cross-functional leadership: Strong stakeholder management skills, with demonstrated experience collaborating across product, engineering, finance, legal, and external partners
• Execution & communication: High ownership and attention to detail, paired with clear communication skills to turn complex operational topics into concise, actionable updates

Industry insight: Prior experience with merchant lending, SMB finance, embedded finance, or managing shared data platforms

• Competitive compensation
• Equity
• Free Deliveroo Plus: free delivery and access to special offers
• Team lunches from the best local restaurants
• 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
• One day of paid leave per year to volunteer with a registered charity
• Funded single cover healthcare on our core plan, with the option to add family members at own cost
• On-site gym (HQ), discounted external gym membership
• Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
• Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
• Life assurance
• Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
• Excellent kit to enable working from home and a parent-friendly working culture
• Access to free mortgage advice
• Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
• Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in-office yoga sessions
• Summer and end-of-year parties
• Up to 5% matched pension contributions
• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success