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360 Resourcing Solutions Logo 360 Resourcing Solutions · Logistics

Operations Manager (Client Account Manager)

United Kingdom, Coventry Employment contract 40000.00 GBP / Year · Job Posted July 03, 2026
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Job Description

As the Operations Manager (Client Account Manager), you will take ownership of operational service delivery, ensuring a high-quality, compliant, and customer-focused service at all times. You will act as the key point of contact for the client while also leading and supporting a team of Team Leaders, Supervisors, and frontline colleagues based at our Coventry NSL site. This is a hands-on operational management role where strong leadership, communication, and problem-solving skills are essential.

Job Responsibility

  • Ensure operations are delivered in line with agreed budgetary constraints, maintaining effective cost control and operational efficiency
  • Prepare, review, and complete monthly Profit and Loss (P&L) reports, identifying variances and implementing corrective actions where required
  • Ensure contractual KPIs, SLAs, compliance standards, and financial targets are achieved or exceeded
  • Manage the day-to-day operational delivery of parking enforcement services
  • Build and maintain strong working relationships with clients and key stakeholders
  • Lead, motivate, and develop Team Leaders, Supervisors, and frontline operational staff
  • Manage performance, absence, disciplinary matters, recruitment, and staff development
  • Monitor operational performance and identify opportunities for continuous improvement
  • Work collaboratively with internal departments to ensure service excellence
  • Produce reports, attend client meetings, and provide operational updates where required

Requirements

  • Previous experience managing operational teams within a customer-facing environment
  • Strong leadership and people management skills
  • Experience managing KPIs, SLAs, and operational performance
  • Ability to manage client relationships and communicate professionally with stakeholders
  • Experience handling HR matters including performance management and recruitment
  • Strong organisational and problem-solving abilities
  • Commercial awareness with exposure to budgets and operational targets
  • Excellent written and verbal communication skills
  • IT literate, including Microsoft Office applications such as Word, Excel, and Outlook
  • Target-driven with the ability to work under pressure

Nice to have

  • Previous experience within parking, enforcement, transport, security, facilities management, or other operational service industries
  • Full UK Driving Licence
  • Knowledge of parking legislation or the parking industry

What we offer

  • Competitive salary
  • Performance-related bonus
  • 25 days annual leave plus bank holidays
  • Pension scheme
  • Enhanced maternity and paternity package (subject to eligibility)
  • Employee discounts on retail, travel, leisure, and wellbeing services
  • Opportunities for career development within a growing national business
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