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Operations Manager - Chilled and Frozen

Australia, Heathwood · Job Posted June 16, 2026
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Job Description

Exciting time to be joining our Supply Chain team. Build and mentor a high performing team of leaders. Heathwood Location. Primary Connect is the most extensive food and retail supply chain network in Australia and New Zealand. Our 10,000-strong team is an essential part of the expansive Woolworths Group, which encompasses Woolworths Supermarkets and Metro stores, BIG W, Countdown NZ, Quantium, and more. With us, your possibilities are not limited to a single opportunity. We’re delivering to more than 3,000 retail stores every day stores like Woolworths, BIG W, Dan Murphy’s, and BWS), but at Primary Connect, we’re more than just a supply chain business. We’re a big team, but every individual plays a pivotal role and leaves a distinctive impact. Our extensive reach opens up boundless opportunities for learning, growth, and professional development. By raising your hand, fostering relationships, and seizing the moment, you can take control of your own unique path.

Job Responsibility

  • Manage the operation to ensure delivery in full, on time and error free and providing leadership to the operation
  • Ensure optimal DC operational performance across the key pillars of safety, service, people and value
  • Develop and implement processes and strategies to achieve operational excellence, with a focus on safety, quality and efficiency
  • Continuously improve our supply chain processes and performance, leveraging data and analytics to drive insights and inform decision-making
  • Build and develop a high-performing operations team, providing coaching and development opportunities to support their growth and success
  • Ensure consistent practices exist within the DC and across the Primary Connect network

Requirements

  • Background in operational leadership within FMCG, distribution, retail or large-scale people management
  • A track record of leading and implementing change initiatives
  • Strong financial and business sense with the ability to manage complex operations effectively
  • Knowledge of Six Sigma or lean processing principles
  • Proven track record of delivering operational excellence in complex and matrixed organisation
  • Deep understanding of safety protocols and risk management, with a commitment to ensuring that safety is embedded in all aspects of operations

What we offer

  • Team discounts across our range of Woolworths Group brands
  • A global business with endless career possibilities
  • A range of programs to help you prioritise and manage your wellbeing, including a competitive leave policy and 24/7 access to the Sonder app

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