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Operations Manager - Charlton Athletic FC

United Kingdom, London Employment contract 53000.00 GBP / Year · Job Posted May 05, 2026
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Job Description

We’re looking for a strategic Operations Manager to lead our first-rate catering offering as part of the dynamic team at Charlton Athletic Football Club – an iconic stadium with a strong blend of heritage and community that offers the ideal environment for entertaining football and first-class food. As Operations Manager you will plan, present and deliver our innovative food and beverage offer across high-profile events at Charlton FC, managing a team of people across retail, hospitality, and restaurants. This is an exciting opportunity for a dynamic hospitality professional, experienced in F&B delivery across sport venues, entertainment arenas, meetings, exhibitions and conferences.

Job Responsibility

  • Act as operational lead and main point of contact for venue stakeholders, maintaining strong client relationships
  • Communicate confidently with stakeholders, teams, and senior management
  • provide regular updates to the General Manager
  • Support sales with commercially viable bids and ensure contracts are operationally deliverable
  • Oversee ordering, delivery schedules, and stock control
  • Play a key role in the preparation of venue and catering areas across all events and non-live days
  • Collaborate on rotas and labour planning
  • manage staffing levels across departments
  • Drive revenue (SPH) while controlling production, waste, and operating costs
  • Ensure compliance with health & safety, hygiene, licensing (Challenge 25), and security/profit protection procedures
  • Lead pre-shift briefings and communicate strategy to improve performance and customer satisfaction
  • Resolve operational issues promptly
  • manage customer feedback and escalate where needed
  • Oversee maintenance logs and ensure timely resolution of issues
  • Manage budgets, labour costs, stock takes, and financial performance
  • investigate variances and optimise spend
  • Recruit, train, and manage team performance
  • conduct appraisals, reviews, and foster development and succession planning
  • Promote a positive, inclusive culture
  • support training, communication, and team engagement
  • Contribute to business growth through new products, catering service innovations, and new initiatives

Requirements

  • Previous experience in a management role with P&L accountability in high-volume quality food service and/or conference and event catering
  • Able to demonstrate the development of financial controls, forecasting and commercial modelling
  • Experience in leading a team of no less than 8 delivering great food and a superior customer experience
  • Excellent communication skills and ability to engage stakeholders effectively
  • Strong IT Skills
  • Sound knowledge and ability to manage all aspects of Health, Safety, and Food Safety in a foodservice environment
  • Must possess strong commercial acumen & have outstanding skills to increase sales & profitability within all areas of the business
  • Able to motivate and inspire people at all levels
  • Fully flexible and willing to adapt to ever-changing environments

What we offer

  • Competitive salary and full company benefits
  • 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
  • Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
  • Mental health support: 24/7 Employee Assistance Programme
  • Family benefits: 2 days’additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave
  • Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off Pure Gym memberships
  • Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
  • Development opportunities: Professional subscriptions, ongoing training and structured career pathways
  • Meals on duty included
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