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Operations Manager, Channel and Customer Research

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AlphaSense

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Location:
United States , Chicago

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

85000.00 - 110000.00 USD / Year
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Job Description:

Operations Managers oversee our research pods. Operations Managers are accountable for the overall performance of the research pods under their purview - motivating, managing, and supporting a team of Analysts in the delivery of high-quality, relevant content against our Channel & Customer Research volume and coverage goals.

Job Responsibility:

  • Manage a team of Channel & Customer Research Analysts aligned to sectors of coverage and structured in pods
  • Set and track performance KPIs for your team that balance output quality, relevance, and volume
  • Guide the professional development of Analysts under your supervision
  • Ensure overall library quality and relevance by partnering with Sector Leads to adjust research focus and sourcing strategies
  • Coordinate with Sector Leads to define and update coverage territories based on evolving coverage goals and team capacity
  • Hire and onboard Analysts
  • Partner with Generated Content leadership to define and update coverage goals, and align research pod capacity and focus to evolving goals
  • Partner with Generated Content Enablement to design and maintain process documentation and knowledge resources for team
  • Work closely with leadership and cross-functional teams to troubleshoot issues and devise process, systems, and workflow improvements for research pods

Requirements:

  • 2+ years of experience in client service responsibilities
  • 2+ years of experience in people management
  • Inspiring leader
  • People manager
  • Team builder
  • Entrepreneurial
  • Metrics minded
  • Data driven
  • Process innovator
  • Problem solver
  • Skilled communicator
What we offer:
  • performance-based bonus
  • equity
  • a generous benefits program

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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