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Operations Manager Bilingual - Temporary

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Allied Universal®

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Location:
United States , Guaynabo

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Category:
-

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Contract Type:
Not provided

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Salary:

36000.00 USD / Year
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Job Description:

Allied Universal is currently hiring an Operations Manager Bilingual (Temporary Position)- that is responsible for staffing, scheduling and processing payroll for all Security Professionals within assigned client sites in the Division or Branch for which the Operations Manager is responsible. Maintains regular communications with Security Professionals, resolving issues regarding pay, morale or complaints. Manages overtime by effective scheduling and making timely, qualified hiring decisions. Takes prompt action to when complaints are received regarding employee performance or conduct, administers disciplinary and coaching actions, and initiates and executes routine termination actions. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

Job Responsibility:

  • Interviews and hires qualified applicants to fill open post positions
  • Makes initial/conditional job offers and job transfers
  • Creates, modifies and manages post schedules in Winteam to ensure adequate coverage
  • Ensures all positions are staffed according to contract requirements and effectively manages branch overtime
  • Receives weekly time-sheets and updates Winteam schedules
  • Runs bi-weekly payroll according to company procedures
  • Resolves payroll discrepancies
  • Follows all company policies regarding timekeeping procedures
  • Processes requests for final paychecks, anniversary bonuses and other pay related issues
  • Acts as a Company representative in such matters as unemployment hearings, workers’ compensation hearings/depositions
  • Conducts disciplinary and counseling sessions with Security Professionals
  • Initiates termination procedures as needed for voluntary and involuntary separations
  • Maintains regular proactive contact with Security Professionals
  • Maintains high employee morale and low employee turnover
  • Ensures a smooth running operation by enforcing post specific policies and procedures through proper communication and training
  • Maintains a well-organized, clean and effective working area
  • Prepares and runs all required reports as directed by managers
  • Performs additional projects or tasks as may be directed by managers

Requirements:

  • Minimum high school diploma or equivalent required
  • Prior security industry and/or military experience preferred
  • College degree or coursework desirable
  • Minimum 3 – 5 years of professional-level experience required, managing non-exempt employees in a fast-paced, service organization
  • Prior experience in the security industry, law enforcement, military and/or customer service highly desired
  • Experience in scheduling, operations and/or employee management in a service-related industry a significant plus
  • Must be able to secure a valid Guard License if required by the state in which you are applying
  • As a condition of employment, employee must successfully complete a behavioral assessment, all new-hire paperwork, a background/reference evaluation, and a post-offer/pre-employment drug and alcohol test
  • May require a current state driver’s license and have the ability to safely operate a vehicle
  • may be required to drive to client sites to address scheduling or employee issues on an as needed basis and must provide own reliable transportation for such
  • Ability to write effective and concise reports and document investigations and counseling sessions
  • Must be able to effectively communicate coaching, counseling and disciplinary actions, as well as termination meetings in a professional manner in accordance with company standards
  • Demonstrated working knowledge of personal computers and Microsoft Office software mandatory
  • Ability to learn and efficiently operate various timekeeping and payroll programs, such as Winteam, eHub, and CyCop
  • Demonstrated ability to be very customer service oriented, with the ability to successfully interact with all levels in the organization
  • Must demonstrate an effective ability to de-escalate situations before they become hostile or unpleasant
  • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
  • Must demonstrate a high level of integrity, and apply rules, policies and employment actions in a consistent, fair and equitable manner in all situations
  • Professional, articulate and able to use good independent judgment and discretion
  • Outstanding verbal and written communication skills required
  • Must be able to read, write and speak English in a clear, concise manner

Nice to have:

  • Prior security industry and/or military experience
  • College degree or coursework
  • Experience in scheduling, operations and/or employee management in a service-related industry
What we offer:
  • Employee Assistance Program
  • Employee Discount Program
  • Tuition Discount Program
  • Training & Career Development Programs

Additional Information:

Job Posted:
February 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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