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Operations Manager - Aviation

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Wilson James

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Location:
United Kingdom , Birmingham and Heathrow

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Category:
-

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Contract Type:
Not provided

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Salary:

55000.00 GBP / Year
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Job Description:

We are looking for an exceptional Operations Manager to lead high-profile aviation contracts across Heathrow and Birmingham Airport on a 12-month fixed-term contract (maternity cover). In this senior leadership role, you'll be accountable for operational excellence, commercial performance, and people leadership across a large, multi-site workforce. You'll also play a key role in strengthening client relationships and supporting future growth across the region. This is a highly visible position, requiring regular time spent across both Heathrow and Birmingham, providing hands-on leadership where it matters most.

Job Responsibility:

  • Lead all operational delivery across Heathrow and Birmingham Airport contracts, ensuring safe, compliant, and consistent service
  • Take full ownership of contract performance against SLAs, KPIs, and budgets
  • Build strong, strategic relationships with key clients, including airport authorities and stakeholders
  • Drive commercial performance, managing costs, productivity, and profitability
  • Identify and implement service improvements, efficiencies, and innovation opportunities
  • Support business growth through identifying and contributing to new opportunities and contract expansions
  • Lead and develop a high-performing leadership team across both locations
  • Create a positive, inclusive, and engaged working culture for c.260 colleagues
  • Ensure excellence in health & safety, compliance, and risk management
  • Represent the business at industry events, client forums, and key stakeholder meetings

Requirements:

  • Proven experience leading complex, multi-site operations in a regulated environment
  • Strong commercial acumen with experience delivering against budgets and financial targets
  • Demonstrable experience supporting growth, business development, or contract expansion
  • Excellent stakeholder management skills at senior client level
  • Confident presenter with experience in client meetings or tender environments
  • Strong leadership track record, with experience building and developing high-performing teams
  • Resilient and decisive, able to perform in fast-paced, high-pressure environments
  • Strong problem-solving skills, particularly in operational or incident scenarios
  • High level of customer focus, ideally within a service-led environment
  • Strong IT skills, including MS Office and performance reporting tools
  • Ability to obtain airside clearance and pass all relevant background checks
  • Flexibility to travel and work across both Heathrow and Birmingham sites
What we offer:
  • Annual leave entitlement of 26 days
  • Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme
  • Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses
  • Health and Wellbeing – Life assurance scheme, access to mental health support specialists
  • Access to an Online GP for you and your dependents
  • Financial support
  • Discounts on hundreds of retail sites
  • Progression opportunities – many of our team go on to senior and site management roles
  • A welcoming, respectful team culture
  • Cycle to Work scheme

Additional Information:

Job Posted:
May 17, 2026

Expiration:
May 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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