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Air Canada Logo Air Canada · Logistics

Operations Manager, Airports

United States, Newark · Job Posted March 26, 2026
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Job Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As an Operations Manager – Airports, you will play an important leadership role in our ambition to become a top ten global airline. Your priority will be to ensure the airline safely delivers on and exceeds our customers’ expectations of their Air Canada experience. By creating a safe, positive, and accountable environment, your dedication to customer service excellence and glowing hearted hospitality will allow you to anticipate and deliver on our customers’ needs, while providing proactive and empathetic leadership to our team. The Operations Manager - Airports role will provide the opportunity to work in various areas such as: Station Operations, Airside/Ramp/Apron Operations, Baggage Services, & In-Terminal Operations as well as interactions and oversight over Third Party service vendors (GHAs). In all areas you will be managing both our customers experience and providing leadership to our front-line employees.

Job Responsibility

  • Representing our brand and company vision for customer service excellence
  • Understanding our internal and external customers by anticipating needs and delivering on promises
  • Caring for our customers in difficult situations
  • Building and nurturing trusting relationships. Fostering employee development by empowering, coaching, and supporting our team to be their very best
  • Overseeing the airport station operation
  • Working indoors and outdoors to support operational needs, in any type of weather conditions
  • 24-hour Airport operations will require shift work/weekends and holidays

Requirements

  • Possess at least a high school diploma
  • A minimum of two years previous people management experience
  • Possess a valid drivers license to travel as required
  • Ability to work flexible schedules (24-hour Airport Operation/ Shift work/Weekends and Holidays)
  • Ability to successfully obtain Airport specific badging and Customs seals (Security clearance and USCBP clearance required)
  • Ability to lift 50lbs
  • Ability to walk long distances and stand for long periods
  • Effective Decision Making in a timely manner during stressful situations
  • Managerial courage to make difficult decisions to ensure operational integrity, safety, and an on-time performance
  • Strong interpersonal skills (organizational, team oriented & focused)
  • Entrepreneurial & self-managed abilities
  • A genuine passion for creating and leading a global top ten Airline customer and employee experience
  • Ability to develop trust and rapport while providing performance coaching to front-line employees
  • An entrepreneurial, energetic and tenacious attitude
  • Ability to adapt to new technology and to share that knowledge

Nice to have

Based on equal qualifications, preference will be given to bilingual candidates

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