CrawlJobs Logo

Operations Manager- Flagship Accounts

zalando-lounge.de Logo

Zalando Lounge

Location Icon

Location:
Germany , Ansbach

Category Icon
Category:
-

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

At Tradebyte, we work with the biggest players in e-commerce - from trendsetting fashion brands to major online retailers. Our goal is to create a workplace where everyone feels valued, supported, and empowered. We offer flexible work schedules, professional development opportunities, and a real commitment to work-life balance. We embrace diverse perspectives and ensure that every voice is heard and respected, because you’re unique and that matters to us. As we continue to grow, we’re looking for new colleagues who share our passion. Love what you do - do what you love. Join Tradebyte, an independent company within the Zalando Group!

Job Responsibility:

  • Act as the first point of contact for enterprise customers and sales channels experiencing technical issues
  • Research technical issues to solve them independently or escalate them to 2nd Level Support when necessary
  • Drive the resolution of service failures (incidents) and identify root causes to prevent recurrence
  • Manage customer communication via ticketing systems and face-to-face meetings until resolution
  • Collaborate with Product Management to highlight software optimization opportunities
  • Monitor customer integration processes proactively using internal tools
  • Lead regular meetings with customers to discuss operational issues and shared solutions
  • Build strong personal relationships with stakeholders and travel for on-site workshops when needed
  • Be engaged with your cross-functional team members

Requirements:

  • At least 2 years of experience as an Operations Manager, Technical Account Manager, or in a similar customer support/service role
  • Familiar with XML and CSV
  • Eager to solve complex data integration problems
  • High level of autonomy when learning new tools
  • Experience with Salesforce Service Cloud or similar ticketing systems is an advantage
  • Motivated, organized, and detail-oriented team player
  • Empathetic
  • Fluent in English
  • German skills are a plus but not required
  • Comfortable with face-to-face customer interactions, operational check-ins, and on-site workshops

Nice to have:

  • Experience with Salesforce Service Cloud or similar ticketing systems
  • German skills
What we offer:
  • Employee shares program
  • 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
  • 2 paid volunteering days a year
  • Hybrid working model - work where it works for you within Germany or the UK, with regular office attendance required for moments that matter
  • Work from abroad for up to 30 working days a year
  • 27 days of vacation a year to start for full-time employees
  • Relocation assistance available (subject to prior agreement)
  • Family services, including counseling and support
  • Health and wellbeing options (including Wellhub, formerly Gympass)
  • Mental health support and coaching available
  • Drive your development with our training offerings and biannual peer-to-peer review

Additional Information:

Job Posted:
February 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Operations Manager- Flagship Accounts

Client Director - Partners

The Client Director is responsible for the strategic development and long-term r...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
sabiogroup.com Logo
Sabio Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive B2B enterprise sales experience with at least 10 years managing major strategic accounts
  • Demonstrable success in growing a single large account through insight-led, consultative selling
  • In-depth understanding of cloud contact centre solutions, customer experience transformation, and digital innovation
  • Proven track record of commercial negotiation, complex deal structuring, and multi-stakeholder engagement
  • Educated to degree level or equivalent experience in business, sales, or a technology-related field
Job Responsibility
Job Responsibility
  • Serve as the single point of contact for a flagship client, managing all aspects of the commercial relationship
  • Build and sustain executive-level relationships, understanding strategic drivers to identify where Sabio can add long-term value
  • Drive growth by positioning Sabio as a trusted partner for innovation, digital transformation, and operational efficiency
  • Develop and execute a robust, insight-led account plan aligned to Sabio's revenue and margin targets
  • Manage a high-quality pipeline across the full breadth of Sabio's products, services, and IP
  • Lead the pricing, win strategy, and commercial negotiation of complex, high-value contracts
  • Create proactive demand through tailored value propositions linked to the client's key priorities
  • Lead solution design with internal presales, consultancy, and delivery teams to ensure client needs are met
  • Support adoption of new technologies, helping the client transition to cloud-based and digital-first architectures
  • Act as the voice of the client internally, influencing Sabio's go-to-market approach and ensuring aligned delivery
What we offer
What we offer
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health and dental care
  • Cycle to work
  • 28 days paid holiday a year- (this includes three Sabio days)
  • LinkedIn Learning
Read More
Arrow Right

Head of Engagement Management

As Head of Engagement Management, Handshake AI, you will run the Engagement func...
Location
Location
United States , San Francisco
Salary
Salary:
188000.00 - 235000.00 USD / Year
joinhandshake.com Logo
Handshake
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years in customer facing, high ownership roles in SaaS, AI, data, or technical services
  • At least 3+ years leading teams
  • Proven success managing and scaling customer facing teams such as engagement management, customer success, consulting, or solutions
  • Track record owning a significant book of business with clear responsibility for renewals, expansion, and customer outcomes
  • Experience working directly with senior stakeholders (VP and C level) at large, complex customers, including in high pressure situations
Job Responsibility
Job Responsibility
  • Leading and scaling the Engagement Management team, including hiring, managing, and developing Engagement Managers who own flagship Handshake AI accounts
  • Setting the engagement strategy and operating model, including segmentation, coverage, playbooks, and standards for how we work with frontier labs and enterprise customers
  • Driving consistent, high quality execution of customer programs, from onboarding and implementation through production deployments, expansions, and renewals
  • Owning core customer health and performance metrics, such as NRR, churn, adoption, deployment timelines, and executive satisfaction, and using data to drive decisions
  • Partnering with leadership on territory planning, deal strategy, and expansion motions, and ensuring seamless pre to post sales handoffs
  • Acting as an escalation and executive sponsor for our most important and complex customers when stakes and expectations are highest
  • Working with Operations, Product, and Engineering to translate customer needs into roadmap priorities, operational improvements, and new offerings
What we offer
What we offer
  • Equity in a fast-growing company
  • 401(k) match, competitive compensation, financial coaching
  • Paid parental leave, fertility benefits, parental coaching
  • Medical, dental, and vision, mental health support, $500 wellness stipend
  • $2,000 learning stipend, ongoing development
  • Internet, commuting, and free lunch/gym in our SF office
  • Flexible PTO, 15 holidays + 2 flex days
  • Team outings & referral bonuses
  • Fulltime
Read More
Arrow Right

Engagement Management Lead

As an Engagement Management Lead, Handshake AI, you will own our most critical F...
Location
Location
United States , San Francisco
Salary
Salary:
160000.00 - 210000.00 USD / Year
joinhandshake.com Logo
Handshake
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6+ years in customer facing, high ownership roles (engagement management, management consulting, customer success, strategy and operations, or similar) with AI, data, or complex operational products
  • 4+ years at a top tier management consulting firm (for example McKinsey, BCG, Bain, or equivalent) and/or a mix of that background plus startup operating experience in high intensity environments
  • Proven track record leading complex, multi stakeholder implementations and driving measurable business outcomes for demanding enterprise customers
  • Experience working directly with senior stakeholders (VP or C level) and navigating complex, political organizations while still getting to an answer fast
Job Responsibility
Job Responsibility
  • Owning a high impact book of business for Handshake AI, leading strategic implementations for flagship accounts from scope and milestones through on time, successful go live
  • Running the full engagement lifecycle (onboarding, delivery, QBRs, expansions, renewals) as the single threaded owner of value for a portfolio of strategic, often multi million dollar customers
  • Turning messy, evolving customer goals into sharp programs and requirements, pushing back where needed, and influencing product, operations, and roadmap decisions
  • Defining and reporting on success metrics (business KPIs, SLAs, model quality) and using data to make fast, high conviction calls on where to double down, pivot, or sunset
  • Partnering with Sales on aggressive expansion strategies, identifying, shaping, and helping close upsell and cross sell opportunities across your accounts
What we offer
What we offer
  • Equity in a fast-growing company
  • 401(k) match, competitive compensation, financial coaching
  • Paid parental leave, fertility benefits, parental coaching
  • Medical, dental, and vision, mental health support, wellness stipend
  • Learning stipend, ongoing development
  • Internet, commuting, and free lunch/gym in our SF office
  • Flexible PTO, 15 holidays + 2 flex days
  • Team outings & referral bonuses
  • Fulltime
Read More
Arrow Right

Store Manager

To drive brand and consumer experience by managing a high-volume, strategically ...
Location
Location
South Africa , Johannesburg
Salary
Salary:
Not provided
adidas.com Logo
Adidas
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Matric Certificate
  • Minimum 5 years of relevant market experience
  • Leadership role in a branded organisation (creating a brand experience)
  • Successful leadership of a team (32 people +)
  • Geographical mobility
  • Advanced numeracy, literacy and strong communication skills
  • Strong ability to understand and use financial data to make decisions and influence outcomes
  • Ability to use critical thinking and creative ways to solve problems
  • Strong leadership, interpersonal and communication skills
  • Strong ability to collaborate and influence across different levels and departments
Job Responsibility
Job Responsibility
  • Deliver exceptional consumer experience tailored to the Brand Flagship
  • Foster a positive culture in the store
  • Understand the concept and strategic importance of the Brand Flagship store
  • Develop and lead the execution of a visionary business plan
  • Provide input and feedback to different departments and global teams
  • Support and coach the leadership team and associates to drive sales and meet key performance indicators
  • Partner with Store Management Teams to hire, develop and build a high performing team
  • Hold P&L accountability for the Brand Flagship store
  • Foster a collaborative working relationship with both the global and the Market organizations
  • Collaborate with Line Manager to develop clear action plans
  • Fulltime
Read More
Arrow Right
New

Senior Director, General Manager Development

The Senior Director, General Manager (GM) Development serves as the enterprise l...
Location
Location
United States , Bethesda
Salary
Salary:
151100.00 - 211000.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Organizational Development, Business, Hospitality Management, or related field
  • Extensive senior-level hotel operations leadership experience, with a deep understanding of the General Manager role across brands, service levels, and geographies
  • Demonstrated success leading enterprise-scale projects in complex, global, matrixed organizations
  • Experience and interest in leading globally relevant and culturally nuanced leadership development and learning strategies
  • Proven ability to shape strategy, set vision, and drive execution across multiple stakeholders without direct authority
  • Advanced expertise in leadership development architecture, including onboarding, assessment, acceleration, readiness, and succession
  • Strong business acumen with the ability to translate enterprise and operational strategy into leadership capability requirements
  • Demonstrated experience partnering with VP and SVP-level leaders as a trusted advisor
  • Expertise in leveraging data, assessment, and analytics to measure leadership impact and inform decision-making
  • Exceptional executive communication, facilitation, and storytelling skills
Job Responsibility
Job Responsibility
  • Define and lead the global strategy, vision, and governance model for General Manager Development across Marriott International
  • Establish a clear, enterprise-wide GM Development Ecosystem that integrates onboarding, continuous learning, assessment, readiness, and succession
  • Ensure GM development priorities are aligned with Marriott’s business strategy, brand growth, operational transformation, and leadership philosophy
  • Set global standards, frameworks, and success measures while enabling flexibility for regional and brand-specific needs
  • Own the global GM development portfolio, ensuring clarity of purpose, role-based pathways, and a cohesive learning experience across the GM lifecycle
  • Guide the design and evolution of flagship GM programs and experiences, leveraging best-in-class learning methodologies and hospitality-relevant practice
  • Oversee integration of diagnostics, assessments, feedback mechanisms, and experiential learning to drive sustained behavior change and performance impact
  • Ensure solutions are scalable, operationally relevant, and consistently executed across continents
  • Serve as a trusted strategic advisor to senior HR, Operations, and Brand leaders on GM capability, readiness, and leadership risk
  • Partner with Continent Learning and Operations leaders to drive adoption, alignment, and accountability for GM development outcomes
What we offer
What we offer
  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical coverage
  • dental coverage
  • vision coverage
  • health care flexible spending account
  • Fulltime
Read More
Arrow Right

Account Based Marketing & Events Lead

We're looking for an Account Based Marketing & Events lead to join our Enterpris...
Location
Location
United States , New York
Salary
Salary:
146000.00 - 171000.00 USD / Year
photoroom.com Logo
PhotoRoom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strategic ABM Planning & Execution – proven experience designing multi-tiered ABM programs, define account segments and priority tiers, and orchestrate personalized campaigns across channels with measurable pipeline impact above 1.5x growth.
  • Event Strategy & Global Event Management – strong track record in building event programs across the funnel (3rd-party, owned, micro ABM and flagship events), managing logistics end-to-end, and driving repeatable operational processes that scale.
  • Cross-Functional Leadership & Stakeholder Alignment – Proven success collaborating with sales, revenue operations, leadership, and brand/creative teams to align on account goals, messaging, and pipeline targets.
  • Data-Driven Marketing & KPI Ownership – you have put in place targets and KPIs including event and ABM performance, optimizing channels, and tying your marketing activities directly to pipeline and revenue outcomes.
  • Enterprise Customer & Partner Engagement – Demonstrated experience building meaningful connections with high-value enterprise accounts, facilitating relationship-building opportunities, and representing the brand at global events and customer touchpoints.
Job Responsibility
Job Responsibility
  • Develop and execute a strategy for account based marketing.
  • Develop appropriate target lists for each level of priority working with Revenue Operations and sales
  • Execute strategy, owning delivery and results for referrals and events and working with expert team members for advertising and other levers to support objectives
  • Determine optimal event strategy for upper funnel and lower funnel for 3rd party and owned events working closely with the sales and brand teams.
  • Lead execution of events globally (with support from other team members and agencies as appropriate) including putting in place best practices for operations pre and post event to maximize impact on brand and pipeline generation.
  • Create an annual global flagship event to build Photoroom’s brand, customer relationships and pipeline building upon our customer advisory board event in 2025.
  • Develop KPIs to support pipeline objectives for events and account based marketing.
What we offer
What we offer
  • Regular team gatherings, including in-person onboarding in Paris (1-2 weeks), yearly company offsite and team retreat, quarterly in-person meetings, and social events like winter party and hackathons.
  • 20 days annual leave plus local public holidays
  • Competitive equity package with stock options/BSPCE, giving you ownership in our growing company
  • €1000 one-time home office grant
  • €1,000 annual learning and development budget for training, courses, books, and skill development
  • Private health insurance
  • Access to personalized mental health support, including 1:1 sessions with therapists or coaches, self-care tools, and well-being resources via MokaCare
  • Sports and cultural activities reimbursement
  • Relocation support available if require move to New York, including apartment finding.
  • Fulltime
Read More
Arrow Right

Flagship Store Manager

Neverland Store is an Australian streetwear retailer that aims to be a go-to des...
Location
Location
Australia , Highpoint
Salary
Salary:
Not provided
neverlandstore.com.au Logo
Neverland Store
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passionate about streetwear, fashion, and creating memorable customer experiences
  • Demonstrated leadership skills with previous experience in a retail management role
  • Strong focus on customer service and driving team performance to achieve sales and KPI targets
  • Commercially minded with the ability to manage operational priorities while motivating your team
  • Visual merchandising experience and an eye for detail to ensure brand presentation excellence
Job Responsibility
Job Responsibility
  • Oversee all aspects of daily store operations, including opening and closing procedures, to ensure smooth and efficient running of the store
  • Implement, uphold, and monitor adherence to all company policies, procedures, and health and safety regulations
  • Lead, coach, and develop the store team to deliver the Neverland customer experience, creating a positive, high-performing, and collaborative work environment
  • Drive sales performance and achieve store budgets through exceptional customer service, effective task delegation, and strong time management
  • Ensure all brand directives, visual merchandising standards, and promotional activities are executed to a high standard and within required timeframes
  • Complete all required weekly and ad hoc reporting, maintaining consistent and proactive communication with your Area Manager
  • Take full ownership of store performance, holding yourself and your team accountable for delivering exceptional results in sales, service, and presentation
What we offer
What we offer
  • Grow your career in a dynamic, fun, and supportive environment
  • Access to ongoing development and genuine career progression opportunities
  • Enjoy staff discounts across all CSD Heritage Brands
  • Benefit from generous individual and team incentive programs
  • Fulltime
Read More
Arrow Right

Manager, Content Marketing & Strategy

We are seeking a Manager, Content Marketing & Strategy to lead a team of content...
Location
Location
United States , North Bethesda
Salary
Salary:
100000.00 - 200000.00 USD / Year
cherry.vc Logo
Cherry Ventures
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7–10 years of experience in content marketing or strategy, with a proven track record of delivering measurable performance improvements and presenting strategic recommendations to senior stakeholders
  • Proven experience managing and developing content or marketing teams
  • Bachelor’s degree in Marketing, Communications, Journalism, or related field preferred
  • Strong understanding of B2B buyer journeys and marketing funnel content
  • Working knowledge of SEO best practices and keyword research
  • Clear, confident communication skills—especially in client-facing environments
  • Ability to manage multiple accounts and deadlines simultaneously
  • Experience working with content vendors or freelance writers
  • Comfort using or learning AI tools for content generation, ideation, and analysis
  • Demonstrated ability to innovate within content strategy, including use of AI tools for efficiency and ideation.
Job Responsibility
Job Responsibility
  • Lead, mentor, and develop a team of content strategists and editors across multiple manufacturing and industrial verticals
  • Set clear standards for content quality, strategic thinking, and client engagement
  • Serve as the senior escalation point for content-related challenges, delivery risks, or customer concerns
  • Provide guidance and intervention on mission-critical accounts when the stakes, visibility, or complexity are high
  • Partner with account leadership, marketing leadership, and operations to ensure alignment and resolution during escalations
  • Foster a culture of accountability, learning, and calm problem-solving under pressure
  • Support hiring, onboarding, performance management, and career development
  • Provide ongoing coaching, feedback, and performance guidance to content team members, balancing quality, efficiency, and professional growth
  • Serve as the senior editorial authority and final quality bar for flagship content, including whitepapers, ebooks, research reports, and executive thought leadership
  • Provide direct editorial and strategic involvement for mission-critical customers, especially during launches, repositions, or escalations
What we offer
What we offer
  • 401(k) match
  • medical, dental and vision insurance
  • life and disability insurance
  • generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave
  • EAP, other wellbeing resources
  • Fulltime
Read More
Arrow Right