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Operations Manager- Flagship Accounts

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Zalando Lounge

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Location:
Germany , Ansbach

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

At Tradebyte, we work with the biggest players in e-commerce - from trendsetting fashion brands to major online retailers. Our goal is to create a workplace where everyone feels valued, supported, and empowered. We offer flexible work schedules, professional development opportunities, and a real commitment to work-life balance. We embrace diverse perspectives and ensure that every voice is heard and respected, because you’re unique and that matters to us. As we continue to grow, we’re looking for new colleagues who share our passion. Love what you do - do what you love. Join Tradebyte, an independent company within the Zalando Group!

Job Responsibility:

  • Act as the first point of contact for enterprise customers and sales channels experiencing technical issues
  • Research technical issues to solve them independently or escalate them to 2nd Level Support when necessary
  • Drive the resolution of service failures (incidents) and identify root causes to prevent recurrence
  • Manage customer communication via ticketing systems and face-to-face meetings until resolution
  • Collaborate with Product Management to highlight software optimization opportunities
  • Monitor customer integration processes proactively using internal tools
  • Lead regular meetings with customers to discuss operational issues and shared solutions
  • Build strong personal relationships with stakeholders and travel for on-site workshops when needed
  • Be engaged with your cross-functional team members

Requirements:

  • At least 2 years of experience as an Operations Manager, Technical Account Manager, or in a similar customer support/service role
  • Familiar with XML and CSV
  • Eager to solve complex data integration problems
  • High level of autonomy when learning new tools
  • Experience with Salesforce Service Cloud or similar ticketing systems is an advantage
  • Motivated, organized, and detail-oriented team player
  • Empathetic
  • Fluent in English
  • German skills are a plus but not required
  • Comfortable with face-to-face customer interactions, operational check-ins, and on-site workshops

Nice to have:

  • Experience with Salesforce Service Cloud or similar ticketing systems
  • German skills
What we offer:
  • Employee shares program
  • 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
  • 2 paid volunteering days a year
  • Hybrid working model - work where it works for you within Germany or the UK, with regular office attendance required for moments that matter
  • Work from abroad for up to 30 working days a year
  • 27 days of vacation a year to start for full-time employees
  • Relocation assistance available (subject to prior agreement)
  • Family services, including counseling and support
  • Health and wellbeing options (including Wellhub, formerly Gympass)
  • Mental health support and coaching available
  • Drive your development with our training offerings and biannual peer-to-peer review

Additional Information:

Job Posted:
February 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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