Operations Manager – Specialist Services

• Support the Specialist Services operations team in providing leadership, support, mentorship and line management to the Registered Home Managers
• Ensure that Kingsley Specialist Services vision and values are understood and acted upon
• Assist in overseeing the operation and financial/business health of the homes

• Proven experience in healthcare operations management, with at least 7-10 years of experience, including 3-5 years in a leadership role overseeing multiple facilities
• Excellent interpersonal and communication skills for effective leadership and collaboration
• Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders
• Strong business skills
• Strong understanding of CQC regulations, compliance and quality assurance standards
• Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive
• Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service
• Demonstrates ability to adapt to evolving healthcare industry trends and regional challenges
• Ability to work under pressure and manage multiple priorities and deadlines effectively
• Ability to work under own initiative
• Hold a full UK driving licence
• Background in multi-site care home or supported living operations management
• Strong knowledge of CQC compliance, safeguarding, health & safety, and regulatory standards
• Proven track record in financial oversight, budgets, occupancy and fee improvement
• Experience leading teams, coaching Registered/Service Managers, and improving service performance
• Demonstrable record of improving or maintaining ‘Good’ inspection outcomes
• Skilled in audits, quality assurance, reporting, and corrective action planning
• Relevant care or management qualification (e.g., Level 5 Diploma in Leadership & Management in Health & Social Care)
• NVQ level 4 or 5, desirable but not essential

NVQ level 4 or 5

• Comprehensive induction and training programme
• Opportunities for career development and progression
• Employee Assistance Programme
• Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands
• Loyalty Bonus: Accrue up to 5 additional holiday days depending on length of service
• We’ll pay for your full DBS disclosure
• Excellent performance related bonus
• Monthly Car Allowance
• 25 days annual leave plus bank holidays entitlement
• Company Pension Scheme
• Employee Wellness Health Assured Benefit Program
• Employee Benefits & Discount Scheme