Operations Manager - Global Hospitality Services, Citi

Operations Manager - Global Hospitality Services

Citi

Location:
India, Mumbai

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Operations Manager is a professional responsible for supporting the strategic and operational leadership for Global Hospitality Services (GHS) across India. This role is dedicated to assisting in elevating the workplace experience, enhancing client perception, and fostering critical colleague engagement. As a key support for India GHS operations, this role contributes to service excellence, operational governance, and adherence to global standards.

Job Responsibility:

Support operations excellence and vendor management
Assist in overseeing performance, issue management, and corporate social responsibilities across Indian region
Support as subject matter expert in uplifting operational standards, people management, and project management initiatives
Assist in ensuring continuous service improvement, operational compliance, and alignment with global standards
Support management of operational budgets and identify efficiency opportunities
Assist in coordinating and implementing Compliance guidelines
Support implementation of robust control measures to minimize reputational risk

Requirements:

5-8 years of proven operations experience with strong emphasis on hospitality
Experience in executive, food & beverage, or related services including multi-site and multi-service corporate environments
Demonstrated experience in third-party vendor management, client liaison, and relationship management
Fundamental understanding of operational controls and associate processes
University degree (Bachelor's or Master's) in Hospitality, Business Administration, or related major
Professional certifications in Food Safety Management (e.g., HACCP) and/or Managerial Leadership (e.g., PMP, Lean Six Sigma) are highly desirable

Nice to have:

Professional certifications in Food Safety Management (e.g., HACCP)
Professional certifications in Managerial Leadership (e.g., PMP, Lean Six Sigma)

Additional Information:

Job Posted:
November 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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