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Embark on a transformative journey with Barclays as an Operations Manager – Compliance & Reporting. In this role, you will be responsible for managing BCR intake processes, maintaining SharePoint content, enhancing training programs, and overseeing reporting and PO management to ensure compliance and operational efficiency. You will Coordinate approvals across Legal, Compliance, and Customer Communications teams.
Job Responsibility:
Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices
Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations
Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs
Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality
Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement
Compliance with all regulatory requirements and internal policies related to customer experience
Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas
Management of attrition by working closely with HR in implementing retention initiatives for work force
Requirements:
Managing BCR intake workflows, ensuring timely processing and accurate documentation
Maintaining SharePoint sites, improving accessibility and collaboration across teams
Developing and delivering training programs, creating resources to enhance process understanding and compliance
Preparing and analyzing reports and to provide actionable insights to support strategic decision making
Overseeing purchase order (PO) management, ensuring accuracy, compliance, and timely execution of procurement processes
Nice to have:
Experience in process management, including designing, implementing, and optimizing workflows for efficiency and accuracy
An understanding of compliance standards and governance, ensuring adherence to organizational and regulatory requirements
Skilled in stakeholder coordination, collaboration across teams and managing communication to support project and operational goals
What we offer:
Hybrid working
Structured approach to hybrid working
Supportive and inclusive culture and environment
Flexible working arrangements
Encouragement to embrace mobility
Chance to learn from a globally diverse mix of colleagues
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