Job Description
Purpose of the Job\n\nThe Express Operations Leader is responsible for overseeing the efficient and timely handling of express shipments, ensuring smooth operations throughout the delivery process. This role involves managing the day-to-day operations, improving service quality, optimizing resources, and ensuring compliance with company standards and regulations. The Express Operations Leader will collaborate with internal teams and external partners to enhance operational performance and customer satisfaction.\n\nJob Description\nLead the daily operations of the Express Division, ensuring timely delivery and high service quality.\nOversee and manage the sorting, distribution, and delivery of express packages.\nMonitor Operational KPIs such as delivery times, service levels, and customer satisfaction.\nEnsure adherence to company policies, procedures, and safety regulations.\nSupervise, Mentor, and Coach the operations team, including drivers, dispatchers, and warehouse staff.\nConduct regular performance reviews and provide feedback to staff.\nFoster a culture of continuous improvement and collaboration within the team.\nIdentify opportunities for process optimization and cost reduction within express operations.\nImplement best practices in operations to improve speed, accuracy, and efficiency.\nEnsure the integration of technology solutions to enhance operational workflows.\nWork closely with the customer service team to resolve escalations related to express movements and deliveries.\nEnsure customer satisfaction by addressing issues promptly and improving delivery reliability.\nPlan and manage resources effectively, including vehicles, manpower, and equipment, to meet operational needs.\nEnsure proper maintenance and utilization of equipment and vehicles used in express delivery.\nAssist in developing and managing the budget for express operations, ensuring cost-effective use of resources.\nMonitor expenses and seek ways to optimize costs without compromising service quality.\nEnsure all express operations comply with local regulations and international shipping standards.\nEnforce health and safety regulations to maintain a safe working environment.\nManage relationships with third-party logistics providers, couriers, and transportation vendors.\nJob Requirements - Experience and Education\nQualification in Supply Chain Management or Business Administration will be advantageous.\n5+ years experience in logistics or express delivery operations, with at least 2 years in a managerial role.\nStrong leadership and team management skills.\nExcellent organizational and problem-solving abilities.\nLeadership Behaviors\nBuilding Outstanding Teams\nSetting a clear direction\nSimplification\nCollaborate & break silos\nExecution & Accountability\nGrowth mindset\nInnovation\nInclusion\nExternal focus\nSkills\nInterpersonal Skills\nCustomer Focus\nCommunication Skills\nAttention To Details\nProblem Solving\nLeadership Skills\nTeamwork\nTime Management
