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Amentum Logo Amentum · IT - Administration

Operations Lead

Iraq, Baghdad Employment contract 47000.00 USD / Year · Job Posted June 15, 2026
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Job Description

The Operations Support Lead will be based at the Baghdad Embassy Compound (BEC) in Iraq and serve the Iraq Embassy Programs (IEP) which include the Base Life-support Services (BLISS) and Operations and Maintenance Support Services (OMSS) contracts in support of the U.S. Department of State. This position will be responsible for the daily reports to IEP PMO staff, ensuring professional and quality services are provided to the Customer in accordance with program requirements and will report to the PMO Operations Manager.

Job Responsibility

  • Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace
  • Comply with all Environmental Health & Safety and Quality Assurance requirements and goals
  • Provide a full range of general support services for the BLiSS program under the direction and supervision of the PMO Operations Manager
  • Update the Mission Accountability System (MACS) as defined by Embassy requirements and align this data with the IEP accountability processes
  • Perform all administrative and clerical services necessary in support of program Operations at the Baghdad Embassy Compound (BEC)
  • Submit visitor access requests (VARs) and compile visa packets in coordination with Site Access
  • Support the program with a full working knowledge of the DOS contract and obtain data from Department Leads as needed
  • Coordinate visitor arrivals ensuring Housing and Travel related coordination is completed
  • Prepare responses to questions and data requests received from the Operations team
  • Responsible for the coordination of information to support the creation/update of Quarterly Performance Metrics Review (PMR) with the Department of State, Plan of Action and Milestones (POAM) for the BLiSS and OMSS contract projects, and performance analysis to be incorporated into reporting requirements
  • Oversight of daily/weekly/monthly reports as required
  • Manage and supervise Operations Specialist
  • Work with the Operations Supervisor to develop and maintain the department’s organizational structure and efficiency
  • Coordinate contractor requirements with other Amentum offices (i.e., Travel, Property, etc.)
  • Use MS Word, Excel, Access, Project, Outlook, PowerBI and PowerPoint as necessary to facilitate tracking of personnel and project status requirements, data, and reports
  • Perform other duties as assigned

Requirements

  • One (2) or more years in an overseas environment
  • One (2) or more years in a customer service or administrative-related position
  • Excellent MS Office Suite experience (Excel, Outlook, Powerpoint, PowerBI and Word)
  • Speak, read and write English
  • A high school diploma or GED
  • Valid drivers' license
  • Possess a valid passport with a minimum of 18 months remaining to expiration date with 8 blank pages
  • Already possess a Moderate Risk Public Trust (MRPT) or be able to obtain a favorable MRPT certification prior to being hired
  • Strong, professional, oral and written English communication skills
  • Favorable passage of a drug screen and physical examination

Nice to have

  • Relevant overseas administrative experience, preferably in the Middle East
  • Experience working with Amentum and Department of State programs
  • Working knowledge of Accountability Processes and Procedures
  • Knowledge of principles and processes for providing excellent customer services
  • Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules
  • Cross-cultural sensitivity with an international perspective
  • Excellent organizational and time management skills
  • Expert computer skills, specifically in Microsoft Word and Excel
  • Knowledge of principles and processes involved in operations support functions at an overseas facility
  • Ability to become an active and functioning member of a team
  • Must have the ability to be innovative and be an agent for change
  • Expert communication skills to facilitate and disseminate information

What we offer

  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement benefits (including 401(k) matching)
  • Educational reimbursement
  • Parental leave
  • Employee stock purchase plan
  • Tax-saving options
  • Disability and life insurance
  • Pet insurance
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